Samantha Ivie
Urbandale,IA
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
Zion Integrated Behavioral Health Services
12.2022 - Current
- Member of on-call emergency response team for crisis intervention within facility.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Documented risk to each client and context of concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
Bar Staff Member
Pretty Women Inc
01.2018 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.
Sales Representative
Trans World Entertainment
09.2014 - 06.2016
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Master of Science - Clinical Mental Health Counseling
Grand View University
Des Moines, IA08.2025
Bachelor's - Psychology
Iowa State University
Ames, Iowa12.2022
Skills
- Medication Identification
- Customer Satisfaction
- Substance Abuse Treatment
- Risk Evaluation
- Behavioral Interviewing
- Safety Planning
- Patient Intervention
- Documentation Skills
- Complex Problem-Solving
- Inbound Call Management
- Emergency Call Response
- Documentation Abilities
Certification
- Certified Medication Manager
- Certified in CPR
- Certified Mandatory Reporter; Children and Dependent Adults
- Certified in De-Escalation Coursework
Timeline
Crisis Intervention Specialist
Zion Integrated Behavioral Health Services
12.2022 - Current
Bar Staff Member
Pretty Women Inc
01.2018 - 11.2022
Sales Representative
Trans World Entertainment
09.2014 - 06.2016
Master of Science - Clinical Mental Health Counseling
Grand View University
Bachelor's - Psychology
Iowa State University
- Certified Medication Manager
- Certified in CPR
- Certified Mandatory Reporter; Children and Dependent Adults
- Certified in De-Escalation Coursework
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