Samantha Jackson
Liberty,United States
Summary
Passionate 911 operator with 5+ years experience, advanced telecommunications license, and ProQA certified. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
6
6
years of professional experience
Work History
911 Emergency Dispatcher
Liberty Police Department
Liberty, TX
11.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
911 Telecommunicator
Baytown Police Department
10.2022 - 07.2023
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
911 Telecommunicator
Dayton Police Department
06.2018 - 10.2022
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
Education
High School Diploma -
Hardin High School
Hardin, TXCertificate in Drug And Alcohol Abuse Counseling -
Lee College
Baytown, TXSkills
- Advanced Telecommunications License June 2022
- Information Intake
- Equipment Dispatch
- Telecommunications Training License May 2022
- Emergency Medical Dispatching
- Data Entry
Timeline
911 Emergency Dispatcher
Liberty Police Department
11.2023 - Current
911 Telecommunicator
Baytown Police Department
10.2022 - 07.2023
911 Telecommunicator
Dayton Police Department
06.2018 - 10.2022
High School Diploma -
Hardin High School
Certificate in Drug And Alcohol Abuse Counseling -
Lee College
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