Samantha James
Kansas City,MO
Summary
Dynamic professional with a proven track record at Elms Hotel and Spa, excelling in staff management and customer service. Skilled in beverage preparation and fostering team collaboration, I significantly enhanced customer satisfaction and operational efficiency. Known for a strong multitasking ability and an engaging personality, I thrive in fast-paced environments, ensuring high-quality service delivery.
Overview
12
12
years of professional experience
Work History
Bartender
Elms Hotel and Spa
09.2014 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Elms Hotel and Spa
04.2022 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
92G Culinary Specialist
United States Army Reserve
12.2012 - 12.2020
- Conducted regular equipment maintenance checks, ensuring optimal functionality for efficient meal preparation.
- Assisted in the training of new culinary specialists, sharing expertise in cooking techniques and best practices.
- Partnered with sustainability team to minimize waste and creatively minimized global footprint in culinary operations.
- Ensured food safety and sanitation standards were met by adhering to strict guidelines during meal preparation.
Education
High School Diploma -
Lawson High School
Lawson, MO05.2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Handling difficult customers
- Menu memorization
- Memory retention
- Food service
- Alcohol awareness
- Beverage preparation
- Drink preparation techniques
- Classic cocktails
- Staff management
Timeline
Manager
Elms Hotel and Spa
04.2022 - 05.2024
Bartender
Elms Hotel and Spa
09.2014 - Current
92G Culinary Specialist
United States Army Reserve
12.2012 - 12.2020
High School Diploma -
Lawson High School
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