Samantha Jasso
San Jose,CA
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Engaging appointment setter with several years of experience in telemarketing. Successful at modern persuasion tactics and salesmanship. Dedicated to individualized customer service and company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
After-School Teacher
Catholic Charities of Santa Clara County
San Jose, CA
09.2024 - Current
- Developed and implemented lesson plans that incorporated fun, hands-on activities for students.
- Supervised a group of 10-15 children in an after school program setting.
- Created individual learning plans for students with special needs.
- Provided emotional support to children struggling with social or academic difficulties.
- Utilized various teaching strategies such as cooperative learning groups, direct instruction, inquiry based learning.
- Established relationships with parents to ensure open communication about their child's progress.
Shipping Coordinator
First Rate Haulage
San Jose, CA
06.2024 - 09.2024
- Managed shipping documents to ensure accuracy and compliance with applicable regulations.
- Generated reports detailing shipment activities for management review.
- Tracked shipments using automated systems to monitor progress and ensure on-time delivery.
- Ensured accurate packing lists were included with all outbound shipments as required by customers' specifications.
- Inspected incoming shipments for accuracy against purchase orders prior to acceptance.
- Assisted in developing new processes for improved efficiency within the shipping department.
Telemarketer Sales Representative
Batya Moore Marketing
San Jose, CA
04.2023 - 04.2024
- Answered incoming calls from customers to provide information about products and services.
- Conducted cold call campaigns to generate leads and increase sales opportunities.
- Created customer profiles, maintained records of customer interactions, and updated databases with contact information.
- Listened attentively to customer needs and concerns in order to determine appropriate solutions.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Created, updated, and monitored project schedules for multiple departments.
- Maintained accurate records of all tasks completed by the team.
- Scheduled appointments for customers based on their availability.
- Provided detailed information about products and services to clients.
- Collected data related to customer feedback on products or services offered by the company.
Cashier
DD's Discount
San Jose, CA
11.2021 - 02.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Roberto Cruz Leadership Academy
San Jose06-2021
Skills
- Academic record keeping
- Teaching strategies
- Fundraising
- Homework support
- Assessment tools
- Program recordkeeping
- Closing sales
- Building rapport
- Numerically-savvy
- Performance-driven
- Tenacious
- Inbound and outbound calls
- Multiline phone system proficiency
- Setting appointments
- Salesforce CRM
- Phone etiquette expert
Certification
- Food Handlers Certification
- CPR Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
After-School Teacher
Catholic Charities of Santa Clara County
09.2024 - Current
Shipping Coordinator
First Rate Haulage
06.2024 - 09.2024
Telemarketer Sales Representative
Batya Moore Marketing
04.2023 - 04.2024
Cashier
DD's Discount
11.2021 - 02.2022
- Food Handlers Certification
- CPR Certification
High School Diploma -
Roberto Cruz Leadership Academy
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