Samantha Jimenez
Orland
Summary
Dynamic and detail-oriented Medical Scheduler with proven expertise at Tesla MRI in optimizing appointment coordination and enhancing patient satisfaction. Bilingual and skilled in customer service, I excel in managing schedules and ensuring seamless communication between patients and healthcare providers, significantly improving office efficiency and minimizing missed appointments.
Overview
2
2
years of professional experience
Work History
Medical Scheduler
Tesla MRI
Orlando, FL
04.2025 - Current
- Scheduled patient appointments using Electronic Health Record system to optimize office workflow.
- Coordinated with medical staff to ensure timely patient care and minimize scheduling conflicts.
- Managed incoming calls and inquiries, providing accurate information about procedures and services offered.
- Adapted quickly to changes in schedules, ensuring seamless patient flow and satisfaction.
- Updated patient records diligently, maintaining accuracy for insurance verification and billing processes.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
Front Desk Receptionist
C3 Wellness
Orlando, FL
06.2024 - 11.2024
- Greeted and assisted clients, ensuring a welcoming atmosphere.
- Managed appointment scheduling using clinic management software.
- Answered phone calls, providing information and resolving inquiries promptly.
- Maintained accurate client records and updated information in databases.
- Coordinated communication between clients and wellness practitioners effectively.
- Processed payments and managed cash transactions with attention to detail.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted visitors warmly, creating positive first impression of organization.
Education
High School Diploma -
Miami Community Charter School
Miami, FL06-2023
Skills
- Appointment coordination
- Reception oversight
- Strong organization
- Schedule management
- Customer service
- Attention to detail
- Bilingual
- Documentation review
- Patient referral
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Scheduler
Tesla MRI
04.2025 - Current
Front Desk Receptionist
C3 Wellness
06.2024 - 11.2024
High School Diploma -
Miami Community Charter School