Samantha Jiminaro

CMS Associate 1 - Monitoring Dispatcher

• Handled emergency calls and dispatched appropriate resources, ensuring swift response times.
• Provided calm and reassuring assistance to customers in high-stress situations, maintaining composure.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Routed calls to police, fire, and ambulance service to meet individual call needs.

• Worked as a positive and hardworking team member in the customer service industry.
• Brought forth excellent customer service skills and a commitment to customer satisfaction.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.