Samantha Johnson
Laconia,NH
Summary
Driven to excel, I rapidly advanced from Cashier to Front End Manager at Walmart, showcasing exceptional leadership and operational prowess. My background includes enhancing customer satisfaction and streamlining service efficiency across roles, blending strong multitasking abilities with effective communication. I excel in high-pressure environments, always prioritizing guest engagement and team collaboration.
Overview
8
8
years of professional experience
Work History
Server
Lakehouse Grille
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Front Desk Attendant
Planet Fitness Gym
02.2021 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended to front office needs by greeting visitors and providing assistance.
Front End Manager
Walmart
02.2020 - 03.2021
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Service Assosciate
Kohls Department Store
09.2017 - 02.2020
- Responded to customer calls and emails to answer questions about products and services.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Managed client accounts by updating information and processing transactions accurately.
Cashier
E.M. Heaths
03.2016 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
General Studies -
Moultonborough Academy
Moultonborough, NH06.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Point of sale operation
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Reliability
- Multitasking
- Multitasking Abilities
- High Energy and Stamina
- Problem-Solving
- Cool Under Pressure
- Excellent Communication
- Attention to Detail
- Decision-Making
- Teamwork and Collaboration
- Continuous Improvement
- Effective Communication
- Time Management
- Conflict and Complaint Resolution
- Organizational Skills
- Active Listening
Timeline
Server
Lakehouse Grille
08.2021 - Current
Front Desk Attendant
Planet Fitness Gym
02.2021 - 08.2021
Front End Manager
Walmart
02.2020 - 03.2021
Service Assosciate
Kohls Department Store
09.2017 - 02.2020
Cashier
E.M. Heaths
03.2016 - 09.2017
General Studies -
Moultonborough Academy
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