Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SAMANTHA JOHNSON

Williamsburg,VA

Summary

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Lead

Taco Bell
Newport News, VA
01.2021 - 01.2025
  • Ensured compliance with health and safety regulations at all times.
  • Assisted in the training of new employees.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Completed opening and closing duties to facilitate business operations.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Pharmacy Tech

Rite Aid
Poquoson, VA
10.2017 - 01.2021
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.

Housekeeper

Americas Best Value Inn
Williamsburg, VA
02.2016 - 11.2016
  • Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts
  • Disinfected equipment and supplies, using germicides or steam-operated sterilizers
  • Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
  • Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas
  • Observed precautions required to protect hotel and guest property and reported damages, theft, and found articles to supervisors

Shift Lead

Taco Bell
Williamsburg, VA
08.2014 - 02.2016
  • Delegated tasks to employees and monitored activities and task completion.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Adhered to company policies and procedures while enforcing them among all employees.

Delivery Driver

Carquest
Williamsburg, VA
04.2012 - 11.2014
  • Received and filled telephone orders for parts
  • Filled customer orders from stock and placed orders when requested for items out of stock
  • Informed regular customers of new products or services and priced changes

Education

Vocational School Certificate - Pharmacy Technician

Heart to Heart CTC
Williamsburg, VA
02.2017

High School Equivalency Diploma - General High School Curriculum

Lafayette High School
VA
06.2005

Skills

  • Problem-solving abilities
  • Prioritization and Time Management
  • Analytical Decision-Making
  • Effective Conflict Management
  • Organizational Proficiency
  • Proficient in Computer Software
  • Emotional Awareness
  • Adaptability to Change
  • Team Leadership

Certification

  • Certified Pharmacy Technician, Pharmacy Technician Certification Board, 03/2017
  • Va Licensure, Va Board of Pharmacy, 03/2017
  • Customer Service Academy, Thomas Nelson Workforce Development, 01/2017
  • Career Readiness Certificate, Commonwealth of Virginia, 09/2016
  • W.E.S.T, Peninsula Worklink, 09/2016

References

Available on Request

Timeline

Shift Lead

Taco Bell
01.2021 - 01.2025

Pharmacy Tech

Rite Aid
10.2017 - 01.2021

Housekeeper

Americas Best Value Inn
02.2016 - 11.2016

Shift Lead

Taco Bell
08.2014 - 02.2016

Delivery Driver

Carquest
04.2012 - 11.2014

Vocational School Certificate - Pharmacy Technician

Heart to Heart CTC

High School Equivalency Diploma - General High School Curriculum

Lafayette High School

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SAMANTHA JOHNSON