Emma Wagner
Grand Rapids,MI
Summary
Energetically driving customer satisfaction at Tropical Smoothie Cafe, I honed multitasking and problem-solving skills, ensuring high-quality service under pressure. My commitment to maintaining a clean, safe workspace and my ability to efficiently manage high-volume transactions reflect my strong attention to detail and team collaboration abilities, contributing to a positive and productive work environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Recovery Technician position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Shift Lead
Tropical Smoothie Cafe
07.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cashier
Sweetwater Donut Mill
04.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Bank Teller
Great Lakes First Federal Credit Union
01.2023 - 06.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Cashier
Elmer's County Market
08.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Election Worker
City of Gladstone
02.2020 - 06.2022
- Verified voter identification documents, maintaining integrity within the electoral process.
- Contributed to fair election outcomes by adhering strictly to established guidelines and protocols.
- Safeguarded sensitive voter information, maintaining confidentiality throughout the election process.
- Resolved voter inquiries, providing accurate information on voting procedures and eligibility requirements.
- Ensured accurate vote counts by diligently following established ballot handling procedures.
Cook
Gladstone Main Street Pizza
08.2019 - 06.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Bachelor's Degree - Psychology in Addiction Studies
Purdue Global University
West Lafayette, INHigh School Diploma -
Gladstone Area High School
Gladstone, MI05.2022
Skills
Positive Attitude
Creative Problem-Solving
Strong verbal and written communication
Professional Appearance
Policy and Procedure Enforcement
Interpersonal Relations
Attention to Detail
Active Listening
Organizational Skills
Time Management
Multitasking Abilities
Task Prioritization
Analytical Thinking
Problem-solving abilities
Reliability
Team Collaboration
Timeline
Shift Lead
Tropical Smoothie Cafe
07.2024 - Current
Cashier
Sweetwater Donut Mill
04.2024 - 07.2024
Bank Teller
Great Lakes First Federal Credit Union
01.2023 - 06.2023
Cashier
Elmer's County Market
08.2022 - 01.2023
Election Worker
City of Gladstone
02.2020 - 06.2022
Cook
Gladstone Main Street Pizza
08.2019 - 06.2022
Bachelor's Degree - Psychology in Addiction Studies
Purdue Global University
High School Diploma -
Gladstone Area High School
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