Samantha Johnson
Round Rock,TX
Summary
Accomplished Product Owner at Texas Mutual Insurance Company, adept in Agile methodology and business analysis. Contributed to the transition to Guidewire ClaimCenter and system modernization efforts, enhancing system efficiency and stakeholder communication. Proven track record in roadmap development and cross-departmental alignment, significantly improving project outcomes and stakeholder satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Owner
Texas Mutual Insurance Company
08.2018 - Current
- Manage backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborate with business division, technical, and customer stakeholders to identify needs and achieve minimum viable products, continuous improvement iterations, and reduction of technical debt.
- Develop comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identify risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Cultivate strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Create User Acceptance Testing Strategies and Test Cases.
- Provide ongoing feedback and decision information to scrum team members, while demonstrating availability and open communication with scrum team members and scrum masters.
- Determine and communicate each upcoming sprint’s focus and forecast.
- Supported the successful transition from Guidewire ClaimCenter On-Prem to ClaimCenter Cloud, ensuring system stability, data integrity and minimal disruption.
- Participated in multiple Guidewire ClaimCenter cloud version updates, assisting with testing, troubleshooting and ensuring seamless system upgrades.
- Contributed to the modernization of eBill ingestion, enhancing efficiency, and accuracy in the receipt and processing of bill information from multiple trading partners.
- Assisted with the implementation of "Low Touch" claims processing.
- Managed the claims regulatory transition from FROI/SROI EDI 1.0 to 3.1.
Strategic Digital Innovations Analyst
Texas Mutual Insurance Company
04.2017 - 08.2018
- Conducted thorough research for identifying market opportunities.
- Identified process improvements by evaluating operational data.
- Provided analytical support to drive product development initiatives.
- Assisted with gathering requirements and designing an injured worker mobile app by actively participating in wireframing workshops and user experience discussions.
- Contributed to the development of a "Pay As You Go" product for Policyholders.
Sr Process Analyst
Texas Mutual Insurance Company
11.2013 - 04.2017
- Led and assisted with system and process implementations across the company.
- Provided coordination of UAT, training and communication plans for assigned projects.
- Researched and analyzed market trends surrounding innovation and future of digital technology in worker's compensation.
- Implemented customer experience mapping processes and facilitated customer journey maps in support of strategic priorities.
- Effectively communicated project status updates and outcomes to executive management.
- Conducted walk-through demonstrations of proposed process changes.
- Assisted in transition from AS400 policy system to Guidewire PolicyCenter.
- Developed strong relationships with stakeholders through effective communication and collaboration, fostering trust and facilitating project success.
- Mentored and trained co-workers on system processes and best practices, enhancing team efficiency and knowledge sharing.
- Identified opportunities for system enhancements through user feedback analysis, leading to improved usability and increased end-user satisfaction.
Claim System Analyst-Guidewire ClaimCenter Project
Texas Mutual Insurance Company
01.2011 - 11.2013
- Assisted with the successful transition from AS400 claims system to Guidewire ClaimCenter.
- Collected and analyzed system requirements from multiple departments to ensure a smooth and successful deployment of Guidewire ClaimCenter.
- Identified and communicated technical issues, ensuring smooth operation of systems.
- Enhanced user experience by troubleshooting system errors and bugs.
- Provided recommendations and analysis regarding new claim system configuration impact on the company data warehouse and current reporting to management.
- Provided effective business process changes communication.
- Evaluated effectiveness and efficiency of business processes that support the claim system replacement effort.
- Assisted in developing data clean up and migration strategies.
- Consulted with and assisted numerous departments/stakeholders with data extraction, report development, testing and implementation.
- Trained multiple divisions across all regions on Guidewire ClaimCenter.
- Developed comprehensive training documentation for multiple departments to support the successful rollout of Guidewire ClaimCenter.
Claim System's Analyst
Texas Mutual Insurance Company
12.2006 - 01.2011
- Created analytical reports for executive & operational level customers.
- Developed self-serve reports, enabling departments to access and analyze data.
- Created, tested & implemented bill review engine rules using Capstone in Mitchell's SmartAdvisor application.
- Participated in projects as a Subject Matter Expert providing business requirements.
- Liaised between internal customers and vendors.
Education
BBA - Information Technology
Baylor University
Waco, TX12-2003
Skills
- Release planning
- Sprint Planning
- Business analysis
- Product backlog management
- Roadmap development
- Agile methodology
- User story creation
- Cross-departmental alignment
- Requirements elicitation
- Story planning
- Guidewire Insurance Suite
- Microsoft Office, Miro, Sharepoint, JIRA, Confluence, Microsoft Teams
Certification
- Certified Scrum Product Owner
- Associate Certification Guidewire Insurance Suite Analyst (Las Lenas Cloud version)
- Workers' Compensation Adjuster License
Timeline
Product Owner
Texas Mutual Insurance Company
08.2018 - Current
Strategic Digital Innovations Analyst
Texas Mutual Insurance Company
04.2017 - 08.2018
Sr Process Analyst
Texas Mutual Insurance Company
11.2013 - 04.2017
Claim System Analyst-Guidewire ClaimCenter Project
Texas Mutual Insurance Company
01.2011 - 11.2013
Claim System's Analyst
Texas Mutual Insurance Company
12.2006 - 01.2011
- Certified Scrum Product Owner
- Associate Certification Guidewire Insurance Suite Analyst (Las Lenas Cloud version)
- Workers' Compensation Adjuster License
BBA - Information Technology
Baylor University
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