Samantha Jones
Lewiston,ID
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Les Schwab Tires
Lewiston, ID
10.2024 - Current
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Composed, edited and typed complex memos and reports with job-related software.
- Maintained inventory of office supplies and placed orders when necessary.
- Greeted visitors and provided general information about the company.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Responded to customer issues to provide immediate resolution and improve retention.
- Compiled data from various sources into organized reports for review by management team.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Developed and maintained filing systems for confidential documents and records.
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Deli Manager
Albertsons
Lewiston, ID
01.2022 - 10.2024
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Supervised deli staff to ensure efficient customer service.
- Monitored daily sales reports to maximize profitability.
- Organized special events such as tastings or cooking demonstrations at the store level.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Assisted in developing marketing strategies that would increase sales in the deli department.
- Completed regular inventories of food and material stocks.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees on proper food handling techniques and safety regulations.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Created promotional displays to attract customers to the deli section.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Explained goals and expectations required of trainees.
- Enforced company policies and procedures while maintaining a positive work environment.
- Collaborated with other departments within the store to ensure smooth operations.
- Maintained accurate records of inventory and product ordering cycles.
- Ordered necessary deli supplies to maintain stock levels.
Grocery Clerk
Albertsons
Lewiston, ID
07.2016 - 12.2021
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Stocked shelves with merchandise according to company guidelines.
- Reviewed tags on product shelves and made requested pricing changes.
- Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
- Ensured compliance with all safety regulations while handling merchandise.
- Offered customers carry-out service at completion of transaction.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Assisted in training new employees on store procedures and policies.
- Worked closely with management team to develop promotional strategies that increased sales.
- Checked expiration dates on products regularly to ensure freshness.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Assisted customers with locating items and providing recommendations based on preferences.
- Greeted customers promptly and responded to questions.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Monitored expiration dates and removed outdated products from shelves.
Education
High School Diploma -
Grand Terrace High School
Grand Terrace, CA06-2015
Some College (No Degree) - General Studies
Walla Walla Community College
Clarkston, WASkills
- Check processing
- Scheduling
- Research
- Filing
- Document preparation
- Critical thinking
- Computer skills
- Strong problem solver
- Typing proficiency
Timeline
Administrative Assistant
Les Schwab Tires
10.2024 - Current
Deli Manager
Albertsons
01.2022 - 10.2024
Grocery Clerk
Albertsons
07.2016 - 12.2021
High School Diploma -
Grand Terrace High School
Some College (No Degree) - General Studies
Walla Walla Community College