Samantha Joseph
Denver,CO
Summary
Experienced Banquet Captain known for high productivity and efficient task completion. Possess specialized skills in event management, team leadership, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring seamless event execution and guest satisfaction.
Overview
9
9
years of professional experience
Work History
Banquet Captain
Aparium Hotel Group
Denver, CO
05.2021 - Current
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Verified accuracy of billing invoices prior to finalizing charges with customers.
- Monitored guest satisfaction levels throughout event duration.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Developed strong relationships with vendors to ensure prompt delivery of supplies.
- Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.
Event Organizer
Color of Fashion
Denver, CO
03.2021 - Current
- Developed event plans, timelines and budgets.
- Organized meetings with vendors to discuss event requirements.
- Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
- Collaborated closely with marketing team to promote events through various channels.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Managed event budgets, ensuring all events were delivered within financial constraints.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
Chef De Partie
Four Seasons Hotel
Denver, CO
09.2015 - 03.2020
- Supervised and trained kitchen staff to ensure quality standards of food production.
- Organized the daily mise en place in order to prepare meals efficiently.
- Developed menus for special occasions, ensuring all dishes were prepared according to recipes and standards.
- Planned work schedules for staff members based on customer demand and budget constraints.
Education
Bachelor of Arts - Hospitality Management
DeVry University
Chicago, IL06-2022
Associate of Arts - Culinary
Le Cordon Bleu
Chicago, IL06-2015
Skills
- Guest Relations
- Menu Planning
- Banquet Setup
- Staff Management
- Corporate event management
Languages
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
References
References available upon request.
Timeline
Banquet Captain
Aparium Hotel Group
05.2021 - Current
Event Organizer
Color of Fashion
03.2021 - Current
Chef De Partie
Four Seasons Hotel
09.2015 - 03.2020
Bachelor of Arts - Hospitality Management
DeVry University
Associate of Arts - Culinary
Le Cordon Bleu
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