Samantha Joslin
Glenwood,IA
Summary
Self-motivated Operations Supervisor bringing 19+ years of unique experience within FedEx Corporation. Successful in collaborating with ISPs, area leaders and employees to streamline and strengthen processes and metrics. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and metric management techniques.
Overview
19
19
years of professional experience
Work History
Operations Manager/'Supervisor'
FedEx
Council Bluffs, IA
07.2022 - Current
- By successfully completing CSM training, I have participated in DCRT audits for multiple stations and have made a positive impact in our stations BCSA.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new process launches.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Developed and executed engagement activities to ensure package handler retention
- Review and evaluate internal control systems and records to ensure accuracy of information.
- Identify discrepancies in terminal documents, investigated causes, and propose solutions.
Operations Coordinator
FedEx Ground
Council Bluffs, IA
07.2017 - 07.2022
- Initiated new contracts and stand up contract changes for ISPs
- Conducted new hire driver onboarding tasks and maintained the terminal active driver compliance dashboard
- Coordinated daily operations activities and assign accordingly amongst entities
- Generated reports detailing performance metrics and progress against goals.
- Maintained accurate records of all operational activities.
- Implemented safety protocols to maintain a safe working environment.
- Resolved customer service issues in a timely manner.
- Ensured compliance with organizational policies, regulations, and standards.
- Managed communications between departments to ensure efficient operations.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
- Developed relationships and partnerships with business leaders.
Board of Directors Member
Mills County MOPS
Glenwood, IA
08.2014 - 05.2018
- Reviewed financial statements and other documents to ensure accuracy and compliance with regulations.
- Collaborated with senior management teams to develop short-term plans for achieving organizational goals.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Provided guidance and support to staff members on operational activities related to the non-profit organization.
- Supervised volunteers and interns in the organization's programs and services.
Operations Manager
FedEx Ground
Council Bluffs, IA
04.2015 - 06.2017
- Guided employees on understanding and meeting company metrics and goals.
- Managed and motivated employees in warehouse to increase organizational efficiency
- Supervised day-to day workflow of employees in order to maximize and maintain quality standards
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
Operations Administrator
FedEx Ground
Council Bluffs, IA
04.2005 - 04.2015
- Monitored customer service operations to ensure quality standards were met.
- Resolved escalated customer complaints in accordance with established guidelines.
- Assisted with the implementation of new technologies into existing operational workflows.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Abraham Lincoln High School
Council Bluffs, IA05-2003
Skills
- Workflow Optimization
- Customer Service
- Conflict Mediation
- Goal attainment
- Team Leadership
- Adaptability and Dependability
- Team building
- Employee Relations
Timeline
Operations Manager/'Supervisor'
FedEx
07.2022 - Current
Operations Coordinator
FedEx Ground
07.2017 - 07.2022
Operations Manager
FedEx Ground
04.2015 - 06.2017
Board of Directors Member
Mills County MOPS
08.2014 - 05.2018
Operations Administrator
FedEx Ground
04.2005 - 04.2015
High School Diploma -
Abraham Lincoln High School
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