Samantha Kania
Pottstown,Pennsylvania
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
House Cleaner
Self Employed
Pottstown, PA
03.2021 - Current
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Maintained and organized cleaning supplies stock.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Interacted pleasantly with clients and guests when performing daily duties.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
Manager
L and J cleaning service
Pottstown, PA
02.2021 - Current
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Delegated work to staff, setting priorities and goals.
- Directed recruitment, hiring, and training of new staff members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Established processes to ensure efficient workflow throughout the organization.
- Implemented process improvements, resulting an increase in operational efficiency.
- Ensured compliance with regulatory requirements and industry standards.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Esthetics - Esthetics
Metro Beauty Academy
Allentown, PA11-2011
High School Diploma -
Pa Cyber Charter School
Springfield, PA06-2010
Skills
- Customer service
- Safe cleaning with chemicals
- Quality assurance controls
- Bathroom sanitation
- Deep cleaning expertise
- Commercial and residential cleaning
Timeline
House Cleaner
Self Employed
03.2021 - Current
Manager
L and J cleaning service
02.2021 - Current
Esthetics - Esthetics
Metro Beauty Academy
High School Diploma -
Pa Cyber Charter School
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