Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Kelley

Magnolia,TX

Summary

Dynamic professional with extensive experience in program leadership, advocacy, and sales management. Proven ability to enhance team productivity through effective staff training and scheduling. Proficient in Microsoft Excel, crisis intervention, and effective verbal communication, cultivating a secure and engaging atmosphere for clients and staff while driving excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Ashley Furniture Homestore
Houston, TX
03.2025 - Current
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Sales Professional

Ashley Furniture Homestore
Conroe, TX
03.2024 - 03.2025
  • Facilitated customer engagement and sales by demonstrating product features and benefits, enhancing customer satisfaction.
  • Achieved sales targets through effective communication and personalized customer service, fostering long-term relationships.
  • Participated in training sessions on new products or trends in the industry.

Residential Manager

Avondale House
Houston, TX
03.2023 - 04.2024
  • Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
  • Adhered strictly to confidentiality guidelines regarding client information at all times.
  • Served as a liaison between families and guardians and agency staff ensuring proper communication among all parties involved.
  • Provided crisis management interventions as needed to address behavioral issues in a timely manner.
  • Coordinated staff schedules to maintain operational efficiency and enhance team productivity.

Residential Manager

Integrated Life Choices
Conroe, TX
06.2022 - 03.2023
  • Trained and coached staff to consistently meet residents' needs with caring, knowledgeable, and safe support.
  • Responded promptly to emergencies involving staff or residents, and coordinated appropriate responses.
  • Communicated with families, or advocates, to discuss resident needs and progress.
  • Supervised staff training and development by acting as a role model and instructing staff on how to appropriately interact with residents.

Program Director

New Advances for People with Disabilities
Bakersfield, CA
01.2021 - 06.2022
  • Directed a comprehensive program serving 170 adults with disabilities, ensuring personalized support and engagement.
  • Provided weekly training for all DSPs and Coordinators.
  • Completed yearly performance evaluations, focusing on positive attributes, and goals for improvement.
  • Managed staff scheduling to ensure the proper ratio at all times.
  • Followed all licensing and vendor requirements to ensure a safe atmosphere for clients and staff.
  • Provided consistent feedback to all staff to encourage open communication.
  • Managed a team of 30, cultivating a person-centered culture, and ensuring program excellence.

Associate Program Director

New Advances for People with Disabilities
Bakersfield, CA
11.2019 - 01.2021
  • Oversaw daily operations of day program functions for adults who have intellectual and developmental disabilities.
  • Worked directly under the Program Director to provide a safe and fun environment for approximately 30 staff members and 170 clients.
  • Coordinated and optimized daily schedules to enhance program efficiency.
  • Planned and facilitated outings, special events, and fundraisers.
  • Encouraged positive staff morale by leading through service and example.
  • Facilitated staff training to enhance skills in redirecting client behaviors, contributing to a positive program environment.

Client Coordinator

New Advances for People with Disabilities
Bakersfield, CA
06.2017 - 11.2019
  • Facilitated client engagement by establishing tailored, person-centered objectives.
  • Identified and addressed barriers to client goals, creating personalized plans to facilitate successful outcomes.
  • Provided individualized care to a caseload of 70 clients, ensuring tailored support for each client.
  • Conducted and organized regular meetings with clients, care providers, and service coordinators to maintain strong relationships and service alignment.
  • Communicated critical incidents to the Regional Center and Community Care Licensing, ensuring compliance and transparency.
  • Ensured a safe, caring, and engaging environment for approximately 170 clients daily.

Business Coach

Business Builders
Bakersfield, California
09.2016 - 12.2017
  • Supported individuals with Intellectual and Developmental Disabilities in establishing and operating their own enterprises.
  • Guided clients in establishing and evaluating their individual objectives.
  • Guided clients in developing autonomy and effective money management strategies.
  • Supported clients in organizing and submitting required documentation and tax forms.

Instructor

New Advances for People with Disabilities
Bakersfield, CA
06.2014 - 09.2016
  • Developed and delivered engaging lessons in various subjects, including Art, Math, Science, Cooking, Physical Education, and Drama, tailored for clients with Intellectual and Developmental Disabilities.
  • Managed curriculum development to align with day program objectives, teaching up to 40 clients at one time.
  • Assisted clients in defining personal goals and evaluating their progress.
  • Planned and facilitated outings to promote community integration.
  • Led and supervised client-driven advocacy group initiatives to enhance community engagement.
  • Provided comprehensive personal care support, focusing on client dignity and privacy.

Direct Support Professional

California Mentor Network
Bakersfield, CA
09.2013 - 12.2014
  • Supported individuals with intellectual and developmental disabilities, fostering independence and enhancing daily living skills.
  • Enhanced client wellbeing by facilitating participation in recreational activities.
  • Advocated for individuals with disabilities, enhancing their communication skills and self-expression to achieve personal goals.
  • Provided essential care and support for clients experiencing seizures and other medical emergencies, ensuring their safety, and documenting incidents accurately.

Education

Some College (No Degree) - Cognitive Studies

Ashford University
San Diego, CA

Skills

  • Excellent communication skills
  • Team leadership
  • Customer service
  • Staff development
  • Conflict resolution
  • Performance metrics
  • Regulatory compliance
  • Problem solving

Certification

  • CPR and First Aid Certified
  • CPI Nonviolent Crisis Intervention Certified
  • Certified in Medication Administration

Timeline

Assistant Store Manager

Ashley Furniture Homestore
03.2025 - Current

Sales Professional

Ashley Furniture Homestore
03.2024 - 03.2025

Residential Manager

Avondale House
03.2023 - 04.2024

Residential Manager

Integrated Life Choices
06.2022 - 03.2023

Program Director

New Advances for People with Disabilities
01.2021 - 06.2022

Associate Program Director

New Advances for People with Disabilities
11.2019 - 01.2021

Client Coordinator

New Advances for People with Disabilities
06.2017 - 11.2019

Business Coach

Business Builders
09.2016 - 12.2017

Instructor

New Advances for People with Disabilities
06.2014 - 09.2016

Direct Support Professional

California Mentor Network
09.2013 - 12.2014

Some College (No Degree) - Cognitive Studies

Ashford University

Similar Profiles

CREATE PROFILE