Samantha Knutt
Clarksville,TN
Summary
Dynamic Assistant Manager with a proven track record at Sonic, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training. Skilled in money handling and retail operations, consistently improving accuracy and minimizing discrepancies while fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sonic
Oak Grove, KY
06.2024 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Housekeeper
TownePlace Suites by Marriott
Hopkinsville, KY
12.2023 - 05.2024
Shift Leader
Slimchickens
Clarksville, TN
04.2023 - 11.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sales Floor Manager
Electronic Express
Nashville, TN
04.2020 - 03.2023
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Education
High School Diploma -
Montgomery Central High School
Clarksville, TN05.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Time management
- Staff supervision
- Goal setting
- Conflict resolution
- Retail operations
- Sales reporting
- Policy enforcement
- Multitasking and organization
- Team collaboration
Timeline
Assistant Manager
Sonic
06.2024 - 02.2025
Housekeeper
TownePlace Suites by Marriott
12.2023 - 05.2024
Shift Leader
Slimchickens
04.2023 - 11.2023
Sales Floor Manager
Electronic Express
04.2020 - 03.2023
High School Diploma -
Montgomery Central High School