Samantha Krajewski
Commack,NY
Summary
Medical Assistant / Customer Service with 4+ years experience working in a fast-paced environment handling confidential paperwork, providing quality patient care and exhibiting exceptional customer service skills, while handling heavy call volume. 6 years in the Patient Access Department in a hospital setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Stony Brook University Hospital
Stony Brook, NY
05.2018 - Current
- Closely collaborated with management team to make necessary improvements and satisfy resident needs
- Provided patient education
- Appropriately communicates with higher level of management when needed.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
- Facilitated ongoing assessment of patient and family needs and implementation of interdisciplinary team care plan.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Interpreted and communicated new or revised policies to staff
- Handle very high call volume to patients and patients' families to assure proper care.
- Maintained good communication between department heads, medical staff, and governing boards by attending board meetings and synchronizing interdepartmental functions.
Medical Assistant
Schweiger Dermatology Group
Deer Park, New York
02.2015 - 08.2017
Assist doctor with cosmetic and minor procedures. Handling supply orders. Experience with the Mohs procedure and Cosmetic procedures. Calling in prescriptions and verifying authorizations. Filing away the results of tests as well as making sure that the medical consulting rooms and surgery is fully stocked with essential supplies. Dealing with all requests in an efficient and courteous manner, responsible for scheduling appointments,verifying insurance benefits, collecting copays and obtaining authorizations for office procedures. Use of the EMR system. Scheduled patient admissions and discharges.
Medical Assistant
Port Jefferson Dermatology
Port Jefferson , New York
11.2013 - 02.2015
- Assist doctor with procedures as well as handling supply orders. Responsible for calling in prescriptions and filing blood work and biopsy results . Making sure that the medical consulting rooms and surgery is fully stocked with essential supplies. Handling with all requests in an efficient and courteous manner.
Receptionist
Chevrolet of Huntington
Huntington, New York
06.2012 - 07.2013
Answer sales and service calls. Greet and assist customers at the service counter as well as assisting customers with service and sales appointments. Reached out to customers to ensure satisfaction and resolve customers complaints. Typed memos, correspondence, reports, and other documents. Maintained all record-keeping procedures. Opened and properly distributed incoming mail.
Education
Registered Medical Assistant, American Medical Technologist, -
Branford Hall Career Institute
Bohemia2013
Graduate - Medical Assistant
Branford Hall Career Institute
Bohemia, NYHigh School Diploma -
Commack High School
Commack, NYSkills
- Insurance company knowledgeable
- Registration and Admissions
- Pre-Admission Requests
- Multitasking and Organization
- Customer Service
- Insurance Verification
- Verbal and Written Communication
- Team Collaboration
- Payment Processing
- EMR
- Team Leadership
Certification
Certified Medical Assistant, 2013
CPR certified, 2015
Timeline
Patient Access Representative
Stony Brook University Hospital
05.2018 - Current
Medical Assistant
Schweiger Dermatology Group
02.2015 - 08.2017
Medical Assistant
Port Jefferson Dermatology
11.2013 - 02.2015
Receptionist
Chevrolet of Huntington
06.2012 - 07.2013
Registered Medical Assistant, American Medical Technologist, -
Branford Hall Career Institute
Graduate - Medical Assistant
Branford Hall Career Institute
High School Diploma -
Commack High School
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