Kisha Glenn
Hampton,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Southern Regional Medical Center
Riverdale, GA
12.1998 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Answered phones promptly in a professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Assisted with answering provider inquiries regarding preauthorization requirements and processes.
Education
Certificate - Medical Assisting
National Educational Centet
Oak Lawn, IL01.1992
High School Diploma -
Harold L Richards
Oak Lawn, IL12.1989
Skills
- Registration and Admissions
- Financial Procedures Adherence
- Insurance Company Knowledgeable
- Customer Service
- Insurance Verification
- Referral Verification
- Office Reception
- Insurance Authorizations
Timeline
Patient Access Representative
Southern Regional Medical Center
12.1998 - Current
Certificate - Medical Assisting
National Educational Centet
High School Diploma -
Harold L Richards
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