Samantha Kubly
Madison,WI
Summary
Proven achiever with Championship Awards, adept in complaint resolution and handling customer relationships. Excelled in multi-line phone management and sales, enhanced customer satisfaction and streamlining order processes. Demonstrated expertise in both paperwork processing and active listening, significantly improving operational efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Championship Awards
03.2007 - 04.2020
- Answered multi-line phones
- Helped customers with orders in person, via email and also on the website.
- Processed customer orders and placed product orders via PO system.
- Basic cash handling
- Weekly deposits and monthly sales reports
- Over seen incoming and outgoing shipments
- Handled customer issues and complaints
- Maintained good customer relationships
- Kept a organized file system for all customers
- Basic office cleaning and maintenance
Education
HSED - General
Homeschooling
Madison, WI 07.2002
Skills
- Complaint resolution
- Appointment Scheduling
- Paperwork Processing
- Data Entry
- Account updating
- Call Management
- Product Sales
- Warehousing functions
- Money handling abilities
- Active Listening
- Multi-line phone talent
- Complaint Handling
- Consultative Sales
- Product Knowledge
Timeline
Customer Service Representative
Championship Awards
03.2007 - 04.2020
HSED - General
Homeschooling