Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Kuharske

Oak Creek,WI

Summary

Seasoned retail management professional with a robust history at Pick N Save, adept in operational budgeting and personnel development. Excelled in enhancing store operations, driving a significant increase in customer satisfaction through strategic leadership and operational excellence. Skilled in fostering team growth and executing promotional planning to boost profitability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Interim Store Manager

Pick N Save
Oak Creek , WI
11.2024 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.

Assistant Manager of Operations

Pick N Save
Bay View, WI
04.2023 - 11.2024
  • Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
  • Provided guidance to staff on operational matters, resolving issues as they arise.
  • Ensured that quality control standards were met by monitoring performance against established goals.
  • Conducted regular reviews of existing processes and made recommendations for improvements.

Pickup Supervisor

Pick N Save
Oak Creek, WI
01.2021 - 04.2023
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Front End Lead

Pick N Save
Oak Creek, WI
05.2019 - 01.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.

Education

High School Diploma -

Cudahy High School
Cudahy, WI
06-2004

Skills

  • Operational budgeting
  • Personnel development
  • Promotional planning
  • Store operations oversight
  • Hourly shift management
  • Store operations

Certification

  • PIT certified

Timeline

Interim Store Manager

Pick N Save
11.2024 - Current

Assistant Manager of Operations

Pick N Save
04.2023 - 11.2024

Pickup Supervisor

Pick N Save
01.2021 - 04.2023

Front End Lead

Pick N Save
05.2019 - 01.2021

High School Diploma -

Cudahy High School
Samantha Kuharske