Samantha LaFond
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dartmouth-Hitchcock Medical Center
09.2023 - Current
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Cleaned, restocked, and organized exam rooms and medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Account Clerk IV
Nashua Police Department
01.2023 - 09.2023
- Administered the Nashua Police Department's weekly payroll process for approximately 240 employees
- Provided data analyst functions to support budget reviews and determine hiring needs
- Maintained a high level of confidentiality while reviewing and analyzing sensitive personal, financial, and criminal data
- Practiced financial management functions in accordance with City and Department policies and Commission on Accreditation For Law Enforcement Agencies (CALEA) standards
Manager, Retirement Consultations
Empower Retirement
01.2020 - 01.2023
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
- Expanded cross-functional organizational capacity by collaborating across departments
- Resolved staff member conflicts by actively listening to concerns and finding appropriate middle ground
- Built strong relationships with customers through positive attitude and attentive response
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
Team Leader
Fidelity Investments
11.2013 - 01.2020
- Trained and coached associates to use a call model that ensures conversations meet the company standard and support our values
- Reviewed and approved trades, high-dollar transactions, and investment recommendations
- Cross-trained and provided back-up support for organizational leadership
- Organized training workshop for approximately 50 under-performing employees
- Scored call reviews for 80+ employees every month across the country
Education
BA - English
PLYMOUTH STATE UNIVERSITY
Plymouth, NH05.2013
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Immunization Administration
- Patient-focused care
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support Certification (BLS)
Timeline
Medical Assistant
Dartmouth-Hitchcock Medical Center
09.2023 - Current
Account Clerk IV
Nashua Police Department
01.2023 - 09.2023
Manager, Retirement Consultations
Empower Retirement
01.2020 - 01.2023
Team Leader
Fidelity Investments
11.2013 - 01.2020
BA - English
PLYMOUTH STATE UNIVERSITY
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