Samantha LaFrance
Raymond,NH
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
Work History
Office Manager
Tint World
07.2023 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Nugent Jewelry
12.2021 - 01.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Coordinated with shipping providers, optimizing delivery times and reducing shipping costs for customers.
Bar Manager/Dining Room Manager
Spa Restaurant And Outback Pub
06.2015 - 11.2022
- Closed out cash register and prepared cashier report at close of business.
- Created welcoming atmosphere, fostering loyal customer base and repeat business.
- Oversaw maintenance tasks for bar area, ensuring clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining positive work environment.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Education
High School Diploma -
Colebrook Academy
Colebrook, NH06.2015
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling and calendar management
Hobbies
My hobbies include making stained glass, hiking with my dog, kayaking or paddle boarding, spending time with my family, and growing my small business.
Timeline
Office Manager
Tint World
07.2023 - Current
Customer Service Representative
Nugent Jewelry
12.2021 - 01.2023
Bar Manager/Dining Room Manager
Spa Restaurant And Outback Pub
06.2015 - 11.2022
High School Diploma -
Colebrook Academy
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