Summary
Work History
Education
Skills
References
Timeline
pwb

Samantha Lake

Spokane,WA

Summary

Store Manager with 6 years of experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Team builder with an organized nature and sound judgment focused on maximizing team efficiency. I am looking to grow within a company and provide stable management to ensure success in all aspects of a business.

Work History

Assistant Manager

C&G Management
Spokane
02 2024 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Improved inventory management through meticulous tracking and organization of merchandise stock.

Thrift Store Manager

YouthAbility Thrift Shop
Arcata, CA
09 2017 - 02 2024
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Assisted with the YouthAbility Transitional Youth program, which offers job training to at risk and low income youth.

Department of Public Safety Dispatcher

Augsburg College
Minneapolis, MN
01 2016 - 06 2017
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Remained calm in very high-pressure situations and kept callers on line until campus security arrived on scene.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.

Education

No Degree - Communications And Business Administration

Augsburg College
Minneapolis, MN
2017

High School Diploma -

Wabeno High School
Wabeno, WI
2015

Skills

  • Staff Management
  • Employee Training
  • Customer Service Management
  • Time Management
  • Merchandise Planning
  • Inventory Management
  • Recruitment and Hiring
  • Store Operations
  • Cash Handling
  • Problem Solving
  • Shift Scheduling
  • Marketing Strategies
  • Sales

References

Shannon Hardin          609.602.6353            Employer of 6 years

Autum McClellan         707.672.2555            Coworker of 3 years

Timeline

Assistant Manager

C&G Management
02 2024 - Current

Thrift Store Manager

YouthAbility Thrift Shop
09 2017 - 02 2024

Department of Public Safety Dispatcher

Augsburg College
01 2016 - 06 2017

No Degree - Communications And Business Administration

Augsburg College

High School Diploma -

Wabeno High School

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Samantha Lake