Samantha Laughter
Lake Oswego
Summary
Results driven legal assistant with a proven track record in legal document drafting and effective client communication. Skilled in time management and problem-solving, driving efficient case management and enhancing collaboration among attorneys and clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Legal Assistant
Rose Elder Law LLC
Lake Oswego
03.2024 - Current
- Drafted legal documents and correspondence for attorneys and clients.
- Coordinated communication among attorneys, clients, and external parties to ensure clarity and progress.
- Managed scheduling of meetings and deadlines efficiently.
- Utilized legal management software to track case progress and documentation, enhancing workflow and accessibility.
- Interviewed clients and obtained vital case information to support associates.
- Advised clients on procedural matters related to their cases.
- Created spreadsheets to track case information and deadlines.
- Maintained client confidentiality in all matters.
- Updated databases with new information received from attorneys or clients.
Assistant Hospital Manager
NVA
Portland
01.2023 - 03.2024
- Developed team schedules and managed daily operations to ensure efficient workflow.
- Coordinated training sessions for new staff and facilitated ongoing professional development to enhance team skills.
- Implemented inventory management systems to streamline supply chain processes.
- Monitored employee performance and provided constructive feedback to support staff improvement.
- Facilitated communication between departments to enhance collaboration efforts.
- Resolved customer inquiries and complaints effectively to improve satisfaction levels.
- Managed front desk operations and ensured smooth visitor check-in procedures.
- Answered multi-line phone system and directed calls to appropriate departments efficiently.
- Trained new reception staff on procedures and customer service standards effectively.
Veterinary Receptionist
NVA
Phoenix
08.2022 - 12.2022
- Greeted and assisted clients, fostering a welcoming atmosphere and enhancing client satisfaction.
- Managed appointment scheduling for veterinarians and staff, optimizing workflow and reducing wait times.
- Handled incoming calls and addressed client inquiries promptly.
- Processed payments and addressed billing inquiries, ensuring accuracy and maintaining financial records.
- Organized office supplies and ensured a clean, welcoming reception area.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
Office Manager
Rostad & English CPAs PC
Hillsboro
03.2021 - 08.2022
- Managed inventory and ordered supplies to maintain operational readiness.
- Streamlined administrative processes, reducing redundancy and enhancing service delivery.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Prepared individual tax returns using specialized software.
- Collaborated with team members to optimize workflow efficiency during peak season.
- Filed electronic and paper tax forms accurately and timely.
Veterinary Receptionist
NVA
Beaverton
06.2019 - 02.2021
- Managed appointment scheduling for veterinarians and staff efficiently.
- Handled incoming calls and resolved client inquiries efficiently, ensuring high customer satisfaction.
- Processed payments and managed billing inquiries accurately to maintain financial integrity.
- Streamlined medical record organization to improve access and retrieval for veterinary staff.
Veterinary Receptionist
VCA
Beaverton
04.2018 - 06.2019
- Managed appointment scheduling, optimizing veterinarians' time and enhancing client satisfaction.
- Greeted and assisted clients, fostering a welcoming environment for pets and owners.
- Handled incoming calls, resolving client inquiries to ensure timely communication and support.
- Maintained accurate patient records in the veterinary management software.
- Processed payments and managed billing inquiries with attention to detail.
Education
High School Diploma -
Crater Renaissance Academy
Central Point05-2011
Skills
- Legal document drafting
- Legal research
- Case management
- Legal software proficiency
- MS Office proficiency
- Data entry accuracy
- Attention to detail
- Client communication
- Time management
- Notary public
- Administrative support
- Problem solving
Certification
Notary Public
Affiliations
Rockhounding
Timeline
Legal Assistant
Rose Elder Law LLC
03.2024 - Current
Assistant Hospital Manager
NVA
01.2023 - 03.2024
Veterinary Receptionist
NVA
08.2022 - 12.2022
Office Manager
Rostad & English CPAs PC
03.2021 - 08.2022
Veterinary Receptionist
NVA
06.2019 - 02.2021
Veterinary Receptionist
VCA
04.2018 - 06.2019
High School Diploma -
Crater Renaissance Academy