Samantha Laurin
Orlando,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Receptionist
Great Clips
Orlando, FL
02.2022 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Employee
Wendys Fast Food
Lowell, MA
09.2019 - 01.2022
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Olympia High School
Orlando, FL05-2019
Skills
- Communication skills
- Customer service
- Organization skills
- Greeting and seating clients
- Teamwork
References
References available upon request.
Timeline
Receptionist
Great Clips
02.2022 - Current
Employee
Wendys Fast Food
09.2019 - 01.2022
High School Diploma -
Olympia High School