Samantha Lavergne
Oakley,CA
Summary
Proven to enhance customer experiences at Buffalo Wild Wings through exceptional service and efficient problem resolution, I bring a strong work ethic and empathy to every interaction. Skilled in POS technology and guest engagement, I've consistently contributed to a positive and dynamic team environment, driving satisfaction and repeat business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Library Assistant
Los Medanos College
Pittsburg, CA
03.2021 - 06.2022
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
Cashier / Server
Buffalo Wild WIngs
Brentwood, CA
09.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier
Target
Brentwood, CA
11.2023 - 05.2024
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
No Degree -
Freedom High School
OakleyHigh School Diploma -
California Virtual Academies
San Joaquin, CA01.2021
Skills
- Customer Service
- Customer Assistance
- Patience and Empathy
- Problem resolution
- Communication
- Strong Work Ethic
Timeline
Cashier
Target
11.2023 - 05.2024
Cashier / Server
Buffalo Wild WIngs
09.2022 - 11.2023
Library Assistant
Los Medanos College
03.2021 - 06.2022
No Degree -
Freedom High School
High School Diploma -
California Virtual Academies