Samantha Layman
Ludlow,MA
Summary
Efficient Office Assistant skilled in fostering positive relationships with clients and colleagues. Delivered streamlined internal processes through a flexible and hardworking approach. Committed to teamwork and continuous learning.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Office Assistant
Springfield Pregnancy Care Center
Springfield, ME
06.2026 - Current
- Assist Executive Director with office tasks, such as updating files/documents, organization, keeping track of emails, donations, etc.
- Assist in maintaining confidential client records and documentation.
- Provide support during client intake and assessment processes.
- Organize educational materials for workshops and community events.
- Provide administrative support to the Executive Director and other volunteers, including copying and scanning documents, filing paperwork, and ordering supplies.
- Perform data entry tasks into various computer systems accurately and efficiently.
- Organize files, develop spreadsheets, scan documents to improve organizational workflow.
- Organize office operations and procedures, such as managing calendars, preparing reports and maintaining records.
- Greeted visitors and clients at the reception area, providing assistance and information based on their inquiries.
- Create spreadsheets using Microsoft Excel to track donations and other financial data related to the office budget.
- Assist with special projects as needed by researching information on the internet or through other sources.
- Answer phone calls and direct them to appropriate personnel.
- Maintain confidentiality of sensitive information and documents.
- Handle incoming and outgoing mail and packages.
- Maintain filing systems, both electronic and physical, for easy document retrieval.
- Utilize office equipment such as printers, copiers, and fax machines efficiently.
- Review files, records and other documents to obtain information or respond to requests.
- Operate photocopiers and scanners, and personal computers.
- Compute, record and proofread data or reports.
- Collect and enter donation data into system, maintaining complete confidentiality and accuracy.
- Open sorted and routed incoming mail.
- Troubleshoot office equipment.
Patient Service Associate
New England Treatment Access
Northampton, MA
06.2016 - 03.2017
- Greeted patients warmly and provided exceptional customer service.
- Answered phone calls and addressed patient inquiries promptly.
- Assisted patients with completing necessary documentation and forms.
- Managed patient records efficiently and precisely.
- Utilized a confidential software system dedicated to tracking each patient's record.
- Coached patients of various chronic illnesses through the use of cannabis for medicinal benefit.
Education
Bachelor of Arts - Healthcare Administration/Business
College of Our Lady of The Elms
Chicopee, MA 09.2011 - 05.2015
Skills
- Data entry
- Record management
- Document organization
- Microsoft Office
- Computer proficiency
- Organization
- Customer service
- Listening and taking direction
- Learning quickly
- Communication (written and verbal)
- Empathy and understanding
Accomplishments
- Graduated college second overall in my class, with the highest honors.
Affiliations
- Reading
- Gardening
- Dogs/dog training
- Volunteer work
- Church
Timeline
Office Assistant
Springfield Pregnancy Care Center
06.2026 - Current
Patient Service Associate
New England Treatment Access
06.2016 - 03.2017
Bachelor of Arts - Healthcare Administration/Business
College of Our Lady of The Elms
09.2011 - 05.2015