Samantha Leatiota
Garden Grove,CA
Summary
Motivated Operations and Customer Service Agent with a strong work ethic and a safety-first mindset. Experienced in communication, coordination, and customer-facing environments. Quick learner with a proven ability to follow procedures, adapt to dynamic conditions.
Overview
17
17
years of professional experience
Work History
Operations
Line Drive Trucking
Anaheim, CA
01.2019 - 01.2026
- Implemented process improvements, reducing turnaround times for service requests.
- Coordinated cross-functional teams to improve project outcomes and communication.
- Streamlined operational workflows to enhance service delivery efficiency.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Streamlined warehouse operations, improving efficiency by redesigning layout and workflow.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Lead
Westwood Laboratories
Azusa, CA
01.2015 - 01.2019
- Led customer service team to enhance response times and improve overall satisfaction.
- Developed training programs for new staff to ensure consistent service quality.
- Implemented process improvements resulting in streamlined operations and reduced wait times.
- Analyzed customer feedback to identify trends and drive service enhancements.
- Evaluated performance metrics to inform strategic decisions and optimize team efficiency.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Customer Service Representative
TransPak
San Jose, CA
03.2009 - 01.2019
- Assisted customers with inquiries, providing timely and accurate information on products and services.
- Maintained detailed records of customer interactions using CRM software to enhance service quality.
- Collaborated with team members to improve response times in high-volume periods.
- Responded to customer requests for products, services, and company information.
- Processed customer orders accurately using order management software.
- Coordinated shipping schedules to optimize delivery timelines and reduce delays.
- Managed documentation for shipments, ensuring compliance with industry standards and regulations.
Education
High School Diploma -
Independence High School
San Jose, CA05-2007
Skills
- Strong decision-making
- Superior customer service
- Accurate data entry
- Continuous improvement mindset
- Reliable punctuality
- Proactive initiative
- Operational efficiency
- Scheduling coordination
- Process documentation
- Teamwork and collaboration
Timeline
Operations
Line Drive Trucking
01.2019 - 01.2026
Customer Service Lead
Westwood Laboratories
01.2015 - 01.2019
Customer Service Representative
TransPak
03.2009 - 01.2019
High School Diploma -
Independence High School