Samantha Lee
Annandale,MN
Summary
Dynamic professional with a proven track record of exceptional customer service and strong work ethic, demonstrated at The Thayer Hotel. Skilled in POS operation and guest engagement, I've enhanced customer satisfaction and operational efficiency. My experience spans food service and care sectors, highlighting versatility and a commitment to excellence without exceeding a 55-word limit.
Overview
2016
2016
years of professional experience
1
1
Certification
Work History
Server
The Thayer Hotel
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Lee's Cleaning Service
Self Employed
05.2010 - 10.2015
- Received positive feedback from clients on multiple occasions due to exceptional attention to detail in cleaning services provided.
- Enhanced client satisfaction by providing thorough and efficient cleaning services within their homes.
- Enhanced client satisfaction by providing thorough cleaning services tailored to individual preferences.
Activities Assistant
Parkview Care & Rehab Center
05.2008 - 06.2010
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Engaged residents through events, small groups, and personal attention.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
Education
Medical Coding
Rasmussen College
Saint Cloud, MNBuffalo Hil
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Food running
- Order accuracy
- Table bussing
- Point of sale operation
- Beverage preparation
Certification
Nursing Assisting
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Lee's Cleaning Service
Self Employed
05.2010 - 10.2015
Activities Assistant
Parkview Care & Rehab Center
05.2008 - 06.2010
Server
The Thayer Hotel
Medical Coding
Rasmussen College
Buffalo Hil
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