SAMANTHA LEH
Raleigh,NC
Summary
Experienced Shift Leader with a proven track record of motivating team members and effectively communicating responsibilities. Committed to delivering top-notch service and creating a welcoming atmosphere for customers. Demonstrated reliability and dedication in providing exceptional leadership over the past 3 years.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2024 - Current
- Regularly engages in purposeful development conversations that help drive baristas in the right direction for their future roles
- Identifies critical issues and opportunities to improve the back to starbucks goal through the five key moments, reflection and prioritization
- Partners with their SM to understand priorities and initiatives and how to use them to improve customer and partner experience
Barista
Starbucks
04.2023 - 11.2024
- Operated cash registers and handled cash and card transactions.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
To-Go Specialist
Olive Garden
05.2024 - 07.2024
- Exhibited excellent customer service skills while taking orders and helping customers with their selections.
- Utilized cash register to accurately process customer payments.
- Successfully handled multiple tasks simultaneously while maintaining high standards of excellence.
Sales Associate Manager
Journeys
09.2021 - 03.2022
- Resolved customer complaints in a timely manner, focusing on customer satisfaction.
- Trained new employees on company policies and procedures related to sales.
- Provided customers with product knowledge and advice on the best solutions for their needs.
Education
Bachelor of Science - Biology
East Carolina University
Greenville, NCSkills
- Exceptional customer service
- Active listener
- Team Leadership
- Safe Food Handling
Accomplishments
2 time winner of POQ
2023
2025
Timeline
Shift Supervisor
Starbucks
11.2024 - Current
To-Go Specialist
Olive Garden
05.2024 - 07.2024
Barista
Starbucks
04.2023 - 11.2024
Sales Associate Manager
Journeys
09.2021 - 03.2022
Bachelor of Science - Biology
East Carolina University