Samantha Lencl
North Chesterfield
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Ironwood Tavern. Proven ability to enhance guest engagement through suggestive selling and order accuracy, resulting in increased sales. Adept at cash handling and maintaining a professional appearance, ensuring a positive dining experience for all patrons.
Overview
10
10
years of professional experience
Work History
Server
Ironwood Tavern
Evans, GA
06.2025 - 02.2026
- Delivered exceptional customer service by efficiently managing tables and addressing guest needs.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Processed orders accurately using SpotOn point-of-sale system for seamless transactions.
- Adapted quickly to fast-paced environment while maintaining high-quality service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Budtender/Shift Lead/Pharmacy Inventory Specialist
Kush21
Buckley, WA
11.2023 - 02.2025
- Educated customers on product selection and effects to enhance their experience.
- Assisted in inventory management, ensuring optimal stock levels and organization.
- Maintained a clean and welcoming environment to promote customer satisfaction.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Participated in ongoing training to stay informed on product knowledge and compliance regulations.
- Supported marketing initiatives by promoting new products and special offers to customers.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with [Number]% accuracy rate.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Completed store opening and closing procedures and balanced tills.
Budtender/Budback
Buddy's Dispensary
Renton, WA
01.2022 - 10.2023
- Educated customers on product selection and usage to enhance satisfaction and experience.
- Maintained accurate inventory levels through diligent tracking and reporting of stock.
- Guided customers through purchasing processes, ensuring compliance with regulations and policies.
- Assisted in developing promotional displays to effectively showcase products and drive sales.
- Trained new staff on operational procedures, fostering a knowledgeable team environment.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
Patient Access Representative
Kaiser Permanente
Renton, WA
11.2018 - 11.2021
- Facilitated patient registration processes, ensuring accurate data entry and compliance with health regulations.
- Verified insurance eligibility and benefits, streamlining patient access to services and minimizing delays.
- Coordinated scheduling for appointments across multiple departments, enhancing operational efficiency and patient satisfaction.
- Trained new staff on software systems and best practices, fostering a collaborative team environment.
- Responded to patient inquiries with empathy and professionalism, resolving issues effectively to enhance customer experience.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Administrative Assistant
Washington Cold Storage
Puyallup, WA
07.2016 - 11.2018
- Managed inventory records using warehouse management systems to ensure accuracy and timely updates.
- Coordinated shipping and receiving processes, optimizing workflow efficiency and reducing delays.
- Oversaw daily administrative tasks, ensuring compliance with safety protocols and company policies.
- Enhanced inventory accuracy by diligently maintaining and updating records of all received and shipped goods.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Travel Agent
Costco Travel
Sammamish, WA
01.2016 - 07.2016
- Developed personalized travel itineraries based on client preferences and budgets.
- Researched and coordinated travel arrangements, including flights, accommodations, and activities.
- Assisted clients with travel documentation requirements and visa applications.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
Education
High School Diploma -
Orting High School
Orting, WA06-2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Order accuracy
- Food safety practices
- Suggestive selling
- Quality control
- Point of sale operation
- Tableside etiquette
- Team member support
Timeline
Server
Ironwood Tavern
06.2025 - 02.2026
Budtender/Shift Lead/Pharmacy Inventory Specialist
Kush21
11.2023 - 02.2025
Budtender/Budback
Buddy's Dispensary
01.2022 - 10.2023
Patient Access Representative
Kaiser Permanente
11.2018 - 11.2021
Administrative Assistant
Washington Cold Storage
07.2016 - 11.2018
Travel Agent
Costco Travel
01.2016 - 07.2016
High School Diploma -
Orting High School