Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Samantha Lennartz
Store Manager
Fort Stewart,GA
Work Preference
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Work History
Store Manager
Claires Stores Inc
Elizabethtown, KY
05 2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Manager
Claires Stores Inc
Nashville, TN
08 2021 - 05 2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Cato Fashions
Clarksville, TN
02 2020 - 08 2021
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Third Key Manager
Claires Stores Inc
Multiple
11 2013 - 01 2017
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Reduced employee turnover, training new hires in company policies and procedures.
- Developed professional relationships to improve retention of key customers.
- Leveraged strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Boosted team morale by promoting a positive work environment and fostering open communication.
- Collaborated with store manager on creating staff schedules to ensure optimal coverage during business hours.
- Coordinated closely with other keyholders to ensure smooth transitions during shift changes while maintaining overall store productivity.
- Counted registers and cleaned and secured shop at end of shift.
Education
Advanced Diploma -
Warwick High School
2011
Skills
- Sales expertise
- Strategic thinker
- Merchandising
- Opening and closing procedures
- Financial operations management
- Team leadership and coaching
- Staff training and development
- Operations
- Maximizing profitability
- Store displays
- Accurate money handling
- Personnel development
- Product and service sales
- Inventory management
- Effective leader
- Product development
- Delegation
Accomplishments
- Managed a store that exceeded company expectations in every category during the FY 2023.
- Took over a store whose sales were steady declining, to making up the deficit and being profitable in under a 6 month period.
Languages
English
Native or Bilingual
Timeline
Store Manager
Claires Stores Inc
05 2022 - Current
Assistant Manager
Claires Stores Inc
08 2021 - 05 2022
Assistant Manager
Cato Fashions
02 2020 - 08 2021
Third Key Manager
Claires Stores Inc
11 2013 - 01 2017
Advanced Diploma -
Warwick High School