Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Lennon

Norton,MA

Summary

Proven Manager at Hogan company (McDonald's Corp) with a track record of enhancing team performance and customer satisfaction. Expert in cash handling and staff development, significantly reducing inaccuracies and fostering a culture of excellence. Demonstrates exceptional problem-solving abilities and commitment to safety compliance, ensuring optimal operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Hogan Company (Mcdonalds Corp)
05.2020 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and servies.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waster and costs.
  • Observes cash handling and security procedures during shifts to recognize and address issues with staff.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Crew Trainer

Hogan Company (Mcdonalds Corp)
06.2023 - 06.2025
  • Evaluated crew members progress and provided constructive feedback for continuous development.
  • Taught new team members correct procedures for all areas of operations.
  • Maintained current knowledge of all team position requirements.

Crew Member

Hogan Company (Mcdonalds Corp)
04.2020 - 06.2023
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive thru, and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with fellow employees and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

Bachelor of Science - Biology - Marine Biology

University of Massachusetts Dartmouth
North Dartmouth, MA
05-2028

High School Diploma -

Norton High School
Norton, MA
05-2024

Skills

  • Staff development
  • Safety compliance
  • Flexible schedule
  • Workplace safety
  • Cash handling
  • Accurate money handling
  • Punctual and reliable

Certification

  • Servsafe food protection Manager Certification - National Restaurant Association.

Timeline

Crew Trainer

Hogan Company (Mcdonalds Corp)
06.2023 - 06.2025

Manager

Hogan Company (Mcdonalds Corp)
05.2020 - Current

Crew Member

Hogan Company (Mcdonalds Corp)
04.2020 - 06.2023

Bachelor of Science - Biology - Marine Biology

University of Massachusetts Dartmouth

High School Diploma -

Norton High School

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