Samantha Lentine
Tempe,AZ
Overview
5
5
years of professional experience
Work History
Key Holder
Boot Barn
Mesa, ARIZONA
08.2025 - Current
- Trained new staff on store policies and customer service protocols.
- Supervised sales floor operations to maintain a welcoming environment.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Collaborated with team members to achieve sales targets and improve performance.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Sales Partner
Boot Barn
Crystal Lake, Illinois
08.2023 - 08.2025
- Helped customers by answering questions and locating merchandise.
- Completed transactions in an efficient manner while providing excellent customer service.
- Organized displays to attract customers and promote sales.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assessed customer product needs and interests in order to best recommend suitable items.
Team Member
Culver's Restaurant
Crystal Lake, Illinois
05.2021 - 05.2024
- Ensured food safety standards were consistently met to maintain quality and compliance.
- Managed daily cleaning tasks to uphold a sanitary workspace for staff and customers.
- Trained new team members on restaurant policies and procedures.
- Assisted in taking customer orders and providing recommendations.
- Handled cash transactions and processed customer payments accurately.
- Rotated through series of different stations based on team needs.
Education
Bachelor of Arts - Business Management
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Dundee Crown High School
Carpentersville, IL05-2024
Skills
- Customer service excellence
- Team leadership
- Sales strategies
- Visual merchandising
- Problem solving
- Time management
- Communication skills
- Staff training
- Willingness to learn
- Attention to detail
- Employee oversight
Accomplishments
Awarded Partner of the Month (Boot Barn, September 2025) for exceeding sales goals and providing excellent customer service
Timeline
Key Holder
Boot Barn
08.2025 - Current
Sales Partner
Boot Barn
08.2023 - 08.2025
Team Member
Culver's Restaurant
05.2021 - 05.2024
Bachelor of Arts - Business Management
Arizona State University
High School Diploma -
Dundee Crown High School