Samantha Liebenberg
Sarasota,FL
Summary
Dynamic and goal-oriented professional with extensive experience working in the food industry, excelling in customer service and order management. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining sanitation standards, consistently contributing to a positive dining experience.
Overview
5
5
years of professional experience
Work History
To-Go Specialist
Carrabba’s
Sarasota, FL
08.2024 - 03.2025
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Server Assistant
Carrabba’s
Sarasota, FL
08.2024 - 03.2025
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Host
Carrabba’s
Sarasota, FL
08.2024 - 03.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
Bonefish Grill Restaurants
Sarasota, FL
01.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered phone calls to take orders, give information and document reservations.
Ice Cream Maker
Subzeroicecream
Sarasota, FL
02.2022 - 01.2023
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Offered samples of new ice cream flavors to customers.
- Maximized product consistency by following established recipes and measuring ingredients accurately.
Bagger
Publix
Sarasota, FL
01.2020 - 12.2021
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
Education
Associate Of Arts - Business
State College of Florida
Bradenton, FLHigh School Diploma -
Riverview Highschool
Sarasota, FL05.2024
Skills
- Customer service
- Order management
- Cash handling
- Time management
- Problem solving
- Team collaboration
- Conflict resolution
- Attention to detail
- Phone etiquette
- Quick learner
- Goal oriented
- Sanitation standards
- Food handling
- Upselling
- Professionalism
- Special event catering
- Adaptability
Timeline
To-Go Specialist
Carrabba’s
08.2024 - 03.2025
Server Assistant
Carrabba’s
08.2024 - 03.2025
Host
Carrabba’s
08.2024 - 03.2025
Host
Bonefish Grill Restaurants
01.2023 - 08.2024
Ice Cream Maker
Subzeroicecream
02.2022 - 01.2023
Bagger
Publix
01.2020 - 12.2021
Associate Of Arts - Business
State College of Florida
High School Diploma -
Riverview Highschool