Samantha Lively
Mabscott,WV
Summary
Dynamic Employee Training Coordinator at Cracker Barrel with a proven track record in program management and workforce development. Expert in planning and scheduling impactful training initiatives, enhancing team performance through effective coaching and mentoring. Committed to fostering collaboration and achieving organizational goals while prioritizing employee growth and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Employee Training Coordinator
Cracker Barrel
- Coordinated cross-functional training events, fostering collaboration between departments and enhancing overall team dynamics.
- Organized professional development opportunities for employees to promote career growth within the company.
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Established partnerships with external vendors to provide specialized training programs for specific job functions.
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction and content across all departments.
- Monitored progress of trainees, providing constructive feedback and additional support when necessary to ensure success in their roles.
Housekeeping Supervisor
Country Inns & Suites
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
Shift Leader
Cracker Barrel
Beckley, WV
06.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Grill Cook
Cracker Barrel
Beckley, WV
04.2021 - Current
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
Production Cook
Cracker Barrel
Beckley, WV
05.2019 - Current
- Observed food safety, proper cleaning and good hygiene practices to prevent food-borne illnesses.
- Collaborated with team members to meet daily production goals and deadlines.
- Safely operated all kitchen equipment to avoid job injuries and mishaps.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Handled portion control activities according to specified instructions provided by chef.
Medical Assistant
ARH Medical Center
Beckley, WV
05.2017 - 05.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Dr. Rahim
Beckley, WV
04.2014 - 04.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
Medical Assistant -
Valley College
BeckleySkills
- Planning and scheduling
- Program management
- Human resources development
- Leadership and workforce development
- New hire on-boarding
- Coaching and mentoring
Timeline
Shift Leader
Cracker Barrel
06.2021 - Current
Grill Cook
Cracker Barrel
04.2021 - Current
Production Cook
Cracker Barrel
05.2019 - Current
Medical Assistant
ARH Medical Center
05.2017 - 05.2019
Medical Assistant
Dr. Rahim
04.2014 - 04.2017
Employee Training Coordinator
Cracker Barrel
Housekeeping Supervisor
Country Inns & Suites
Medical Assistant -
Valley College