Samantha Livingston

• Managed bar inventory, ensuring timely stock replenishment and minimizing waste.
• Trained 5 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Operated efficiently in high-volume setting to prepare and serve more than 20 drinks per hour.

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• Educated clients on products over phone or face-to-face presentations, highlighting changes in policies offered or advantages over competitor services.
• Advised customers on making decisions regarding health care packages, carefully matching customers with most appropriate products and services.
• Provided information on company offerings to promote products and services to customers.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Cultivated warm relationships with regular customers.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
• Supported needs of 7-person wait staff who attended to specific needs of countless customers daily for sports bar with social relevancy and intentionality.