Summary

Overview

Work History

Education

Skills

Education and Training

Experience

Timeline

Samantha Lofton

Chicago,IL

Summary

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Experienced offering dedication and service expertise developed over years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature.

Overview

years of professional experience

Work History

Customer Service Representative / Dispatcher

Cintas Fire Protection

Milwaukee, Wisconsin

06.2022 - Current

Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Provided accurate information about products and services to customers.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed positive relationships with customers through friendly interactions.
Answered customer inquiries via phone, email, and chat.

Bank Teller

First Security Trust & Savings Bank

Elmwood Park, IL

- 03.2021

Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Warmly welcomed customers and offered pleasant service during entire transaction
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.

Dunbar Armour

Carrier

Chicago, IL

11.2014 - 06.2018

Inspected vehicles regularly to identify issues quickly, reporting problems to company mechanics.
Trained and mentored new platoon members, providing assistance when needed and advising on how to perform daily duties.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Security Guard

Securitas Security Services USA

Chicago, IL

06.2011 - 11.2014

Warned persons of rule infractions or violations and evicted violators from premises.
Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Delivered medical aid to individuals in distress to prevent deterioration prior to arrival of paramedics.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.

Cashier

Jewel Osco

Forest Park, IL

08.2008 - 06.2011

Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.