Summary
Work History
Education
Skills
Timeline
Generic

Vanessa Dambreville

Lawrenceville,GA

Summary

Highly organized and detail-oriented Client Service Associate with a proven track record in delivering exceptional customer service. Adept at effectively communicating with diverse clientele. Seeking a new opportunity where dedication and hard work are recognized and valued.

Work History

Customer Service Representative / Dispatcher

Parata Systems LLC
Durham, NC
11.2022 - 06.2023
  • Demonstrated a courteous and professional phone manner, addressing customer inquiries and meticulously documenting requests and assignments.
  • Efficiently managed requests, ensuring timely dispatch of technicians to designated locations.
  • Coordinated delivery schedules and logistics by promptly responding to business client calls and emails.
  • Resolved concerns and formulated innovative solutions, enhancing satisfaction for both new and long-standing customers.
  • Initiated outbound calls to gather vital account information.

Call Center Customer Service Representative

Bakkt
Alpharetta, GA
04.2022 - 10.2022
  • Assisted customers with inbound inquiries, facilitating new travel bookings and providing support for existing bookings.
  • Guided customers through website navigation, increasing online adoption by promoting website functionality awareness.
  • Resolved issues related to points redemption, offering support for merchandise redemption and other customer needs.
  • Communicated customer feedback, complaints, and site issues to Wells Fargo, contributing to improved customer satisfaction.
  • Maintained professionalism during high-pressure situations, successfully de-escalating tense interactions.
  • Cultivated strong customer relationships, fostering repeat business and loyalty.

Customer Service Representative

Dolls Kill
San Bernardino, CA
11.2021 - 02.2022
  • Utilized Zendesk to provide real-time customer support for Dolls Kill, addressing technical issues and inquiries promptly.
  • Troubleshot and resolved technical concerns, ensuring seamless customer experiences.
  • Responded courteously and expediently to customer inquiries, offering accurate and helpful information.
  • Managed email ticket support and follow-ups, demonstrating commitment to resolving customer concerns.
  • Supported customers during transactions, including returns, store credit applications, and account updates.
  • Efficiently navigated computer systems to access information and provide personalized assistance.

Education

High School Diploma -

Archer High School
Lawrenceville, GA
05.2017

Skills

  • Problem-Solving:
  • Effective Communication
  • Accurate Data Entry
  • Administrative Support Expertise
  • Inbound and Outbound Call Handling
  • Detail-oriented
  • Microsoft Office
  • Highly Organized

Timeline

Customer Service Representative / Dispatcher

Parata Systems LLC
11.2022 - 06.2023

Call Center Customer Service Representative

Bakkt
04.2022 - 10.2022

Customer Service Representative

Dolls Kill
11.2021 - 02.2022

High School Diploma -

Archer High School

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Vanessa Dambreville