Vanessa Dambreville

Lawrenceville,GA

Summary

Highly organized and detail-oriented Client Service Associate with a proven track record in delivering exceptional customer service. Adept at effectively communicating with diverse clientele. Seeking a new opportunity where dedication and hard work are recognized and valued.

Work History

Customer Service Representative / Dispatcher

Parata Systems LLC

Durham, NC

2022.11 - 2023.06

Demonstrated a courteous and professional phone manner, addressing customer inquiries and meticulously documenting requests and assignments.
Efficiently managed requests, ensuring timely dispatch of technicians to designated locations.
Coordinated delivery schedules and logistics by promptly responding to business client calls and emails.
Resolved concerns and formulated innovative solutions, enhancing satisfaction for both new and long-standing customers.
Initiated outbound calls to gather vital account information.

Call Center Customer Service Representative

Bakkt

Alpharetta, GA

2022.04 - 2022.10

Assisted customers with inbound inquiries, facilitating new travel bookings and providing support for existing bookings.
Guided customers through website navigation, increasing online adoption by promoting website functionality awareness.
Resolved issues related to points redemption, offering support for merchandise redemption and other customer needs.
Communicated customer feedback, complaints, and site issues to Wells Fargo, contributing to improved customer satisfaction.
Maintained professionalism during high-pressure situations, successfully de-escalating tense interactions.
Cultivated strong customer relationships, fostering repeat business and loyalty.

Customer Service Representative

Dolls Kill

San Bernardino, CA

2021.11 - 2022.02

Utilized Zendesk to provide real-time customer support for Dolls Kill, addressing technical issues and inquiries promptly.
Troubleshot and resolved technical concerns, ensuring seamless customer experiences.
Responded courteously and expediently to customer inquiries, offering accurate and helpful information.
Managed email ticket support and follow-ups, demonstrating commitment to resolving customer concerns.
Supported customers during transactions, including returns, store credit applications, and account updates.
Efficiently navigated computer systems to access information and provide personalized assistance.

Education

High School Diploma -

Archer High School

Lawrenceville, GA

05.2017

Skills

Problem-Solving:
Effective Communication
Accurate Data Entry
Administrative Support Expertise

Inbound and Outbound Call Handling
Detail-oriented
Microsoft Office
Highly Organized

Timeline