Samantha Adams
Holley,NY
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Agent
National Income Life Insurance Company
Rochester, New York
08.2023 - Current
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Used mailings and phone solicitation and made presentations.p
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Achieved repeat business and referrals through personalized services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Sales and Service Associate
United States Postal Service, USPS
North Chili, NY
11.2018 - 09.2023
- Conducted inventory checks to ensure accuracy of shelf and stamp stock.
- Provided customer service support for inquiries, complaints, and shipping
- Trained new associates on office operations, policies, and procedures.
Customer Service Manager
Walmart
Moscow, Idaho
04.2018 - 11.2018
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Handled cash receivables, issued cash drawers and switched daily tills.
Baker
Rosauers
Moscow, Idaho
08.2017 - 04.2018
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes, donuts and cookies.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Decorated cakes and fulfilled a variety or special orders.
Shift Manager
BARKS dog daycare and boarding.
Savannah, Georgia
11.2014 - 08.2017
- Resolved conflicts between staff members in a professional manner.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Reviewed security footage regularly for safety of canines and employees.
- Feeding, grooming, medication administration.
- Check ins and check outs for boarding and daycare, booking reservations and conducting temperament testing on prospective boarders.
Education
High School Diploma -
Holley Junior Senior High School
Holley, NY06-2010
Skills
- Program Support
- Management Support
- Workplace Safety
- Preparing reports
- Data Entry
- Cash Handling
- Product Merchandising
- Performance Improvement
- Customer interaction
- Attention to Detail
- Computer Skills
- Complex Problem-Solving
- Time Management
- Issue Resolution
- New Hire Training
- Oral communication
Timeline
Licensed Insurance Agent
National Income Life Insurance Company
08.2023 - Current
Sales and Service Associate
United States Postal Service, USPS
11.2018 - 09.2023
Customer Service Manager
Walmart
04.2018 - 11.2018
Baker
Rosauers
08.2017 - 04.2018
Shift Manager
BARKS dog daycare and boarding.
11.2014 - 08.2017
High School Diploma -
Holley Junior Senior High School