Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Hi, I’m
Samantha Ludwig
Cincinnati,OH
Summary
Overview
8
years of professional experience
Work History
Loving LaserLouisville, KY.
Manager
08.2020 - 12.2022
Job overview
- Built systems, streamlining day to day operations, and achieved business goals
- Decreased error rates by up to 73%, reduced time on task by as much as 37% and decreased annual business costs by 20%
- Championed customer first mindset to optimize client-employee relations and increase customer satisfaction
- Implemented events, campaigns, and promotions in both print and online, that exceeded sales goals by 13%, and set new standards for the company
- Designed and accounted for all marketing collateral and social media strategies
- Partnered with the marketing team to ensure all assets align with brand guidelines and messages
- Lead teams through all projects, built crucial business partnerships that yielded increased advertisement reach by 33%, and gained repeat customers
- Established strong business leads, and business teams, and processes to grow a loyal customer base
- Guided employees to success, rising to challenges while boosting high morale, built confidence and loyalty through one-on-one employee training and fostered team building.
Loving LaserLouisville, KY.
Administrative Assistant
07.2019 - 08.2020
Job overview
- Piloted interdepartmental planning, executive presentations, and chaired multiple work teams while overseeing company inventory, bookkeeping, payroll, nurse schedules, and overall office management
- Orchestrated all customer correspondences via multi-line phone, mail, and email, and directed customer care from admitting patients, to scheduling clients, ordering prescriptions, and spearheading escalating interactions
- Launched critical customer engagement protocols, advancing online ratings from 2 - 4 stars within 3 months
- Evaluated and reorganized filing system to reduce error rates by 10% and improve workflow by 13%, and eliminate redundancies
- Documented treatments, ensuring accurate and detailed records to generate successful treatments and results
- Acted as the point of contact among executives, employees, clients, and external partners
- Oversaw the executive's calendar, set up meetings, and arrange travel and accommodations.
Ashcroft & Oak JewelersLouisville, KY.
Office Manager
01.2015 - 01.2019
Job overview
- Managed staff and trained employees to cultivate a successful sales team, guiding an average of 25% of sales associates to exceed targets on a monthly basis
- Lead and fostered 15% to rise from sales associate to store manager
- Responsible for a staff of 4 - 8 sales people in a commission driven environment, delivering the highest sales year to date, exceeding yearly goal by 3%
- Functioned as point person for escalating interactions between staff, jewelers and clients
- Implemented methodical policies attaining a 91% decrease in inventory loss while spearheading all bookkeeping, inventory transfers, and guest relations.
Education
Google
UX/UI Design Certificate
University Overview
Kansas City Art Institute
Bachelor of Arts
University Overview
Skills
- Interpersonal Communications
- Business Planning
- Team Leadership
- Customer Relationship Management
- Sales and Marketing
- Project Management
- Staff Management
- Excellent multi-tasking abilities
- Auditing & Competitive Analysis
- Organization
- Data Entry
- Persuasion
- Management
- Technology
- Customer Service
- Problem Solving
- Inventory Control
- Event Coordination
- Typing
- Scheduling
- Teamwork
- Outstanding Work Ethic
- Strong Leadership
- Marketing
- Market Analysis
- Records Management Systems
- Medical Records and Documentation
- PC Proficiency
- Program File Distribution
- Senior Leadership Support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Loving Laser
08.2020 - 12.2022
Administrative Assistant
Loving Laser
07.2019 - 08.2020
Office Manager
Ashcroft & Oak Jewelers
01.2015 - 01.2019
Google
UX/UI Design Certificate
Kansas City Art Institute
Bachelor of Arts
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