Samantha Luna
Oil Patch Petroleum
Corpus Christi,TX
1
Certification
12
years of professional experience
Dynamic Operations Leader with a strong track record of enhancing operational performance and cultivating robust client relationships in high-stakes environments. Demonstrated ability to drive significant improvements in workflow efficiency and employee development through strategic team leadership and innovative problem-solving. Proven Sales Professional skilled in optimizing operations and effectively addressing challenges while fostering lasting connections with key decision-makers, customers, and team members to advance organizational objectives. Eager to leverage extensive training and experience to embrace new professional challenges and contribute to continued success.
Work History
Account Sales Manager
2 Years 3 Months- Managed customer accounts and cultivated long-term business relationships while serving as a primary point of contact for commercial and industrial clients.
- Delivered responsive customer service while managing multiple priorities, fostering client satisfaction and supporting business growth.
- Coordinated daily operational activities in scheduling, order management, inventory tracking, and customer communications, ensuring timely service and efficient workflow.
- Collaborated with cross-functional teams to meet customer requirements and resolve operational challenges, enhancing service efficiency.
- Supported fuel and lubricant operations by maintaining accurate documentation, processing operational records, and ensuring administrative accuracy.
- Prepared reports, maintained account records, and utilized Microsoft Excel, Word, and Outlook to organize data, monitor activity, and support business operations.
- Maintained compliance with company policies, industrial safety standards, and successfully completed Shell technical, product, and safety training programs.
- Demonstrated adaptability by quickly learning industry-specific processes, safety protocols, and operational procedures in a fast-paced industrial environment.
- Developed and implemented strategic sales plans to increase market penetration and drive revenue growth.
- Managed key accounts, fostering relationships that resulted in increased customer satisfaction and retention rates.
Leadership Roles & Operations, Sales, Trainer
9 Years 3 Months- Built a successful 10-year career supporting business operations, team leadership, customer service, sales performance, and employee development within a high-volume environment.
- Interviewed, evaluated, and assisted in hiring candidates for customer-facing and operational positions, contributing to the development of high-performing teams.
- Facilitated new hire onboarding, training, and coaching to ensure employees understood company policies, operational procedures, and performance expectations.
- Coordinated employee scheduling and workforce coverage, enhancing daily operations and meeting customer service goals.
- Cultivated strong working relationships with customers, employees, and leadership, fostering collaboration and a professional work environment.
- Partnered with cross-functional departments to communicate staffing needs, operational priorities, and business objectives.
- Coached and mentored employees by providing ongoing feedback, performance support, and professional development opportunities.
- Supported leadership in operational planning and execution of company initiatives, ensuring alignment with business objectives in a fast-paced environment.
- Recognized for adaptability, problem-solving, and the ability to effectively manage multiple priorities while maintaining a high standard of service and operational excellence.
- Developed and executed training programs to enhance sales techniques across multiple departments.
- Collaborated with management to identify training needs and align curriculum with business goals.
Education
High School
- Honor Roll 2011, 2012, 2013, 2014
Associate of Applied Science - Business Administration And Management
Skills
Client & Account Management
Operations Leadership
Operational Excellence
Process Improvement
Workforce coordination
Resource scheduling
Cross-functional teamwork
Performance Management
Stakeholder relations
Problem solving
Office suite proficiency
Reporting & Documentation
Team development
Reporting & Documentation
Client education
Performance tracking
CRM software proficiency
Sales presentations
Accomplishments
- Managed the Top District Store award winning sales team at Best Buy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40 staff members.
Certification
- Home Appliance Training - 2014-2024
- Luxury Home Theater Entertainment Training - 2014-2024
- Certified Samsung Representative, Best Buy - 2017-2021
EXPERIENCE & TRAININGS
- Led, coached, and developed team members to maintain safe operations, improve performance, and ensure compliance with company standards and procedures.
- Managed daily operational activities, balancing production demands, customer requirements, and resource allocation while maintaining quality and efficiency objectives.
- Coordinated work schedules, prioritized tasks, and collaborated with cross-functional teams to support operational continuity and achieve performance goals.
- Trained and mentored employees on standard operating procedures (SOPs), safety requirements, equipment operation, and quality control processes.
- Conducted routine audits, inspections, and workplace observations to identify safety hazards, process deviations, and opportunities for continuous improvement.
- Investigated operational issues and customer concerns, implementing corrective actions to improve reliability, quality, and overall performance.
- Monitored key performance indicators (KPIs), productivity metrics, and operational trends to support data-driven decision-making and process optimization.
- Maintained accurate documentation, reports, and system records to ensure compliance with company policies and regulatory requirements.
- Collaborated with maintenance, operations, and leadership teams to troubleshoot equipment issues, minimize downtime, and improve operational reliability.
- Managed inventory levels, coordinated material requirements, and supported cost-control initiatives to meet operational and financial objectives.
- Assisted with employee performance management, including coaching, training plans, performance reviews, and corrective action processes.
- Promoted a culture of accountability, safety, teamwork, and continuous improvement while supporting organizational goals and operational excellence.
Timeline
Account Sales Manager
Oil Patch Petroleum
02.2024 - 05.2026Read More
Leadership Roles & Operations, Sales, Trainer
Best Buy
11.2014 - 02.2024Read More
King High School
High School
Read More
Del Mar College
Associate of Applied Science from Business Administration And Management
Read More