Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Madrid

Pueblo,CO

Summary

Seasoned Service Manager bringing 5 years customer service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Manager

Golden Corral Buffet And Grill
06.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Server Shift Leader

Golden Corral Buffet And Grill
05.2019 - Current
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Golden Corral Buffet And Grill
04.2018 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Esthetician

Pueblo Community College
Pueblo, CO
05.2021

High School Diploma -

Centennial High School
Pueblo, CO
05.2020

Skills

  • Upselling
  • Public Health
  • Accounting
  • Customer Service

Certification

  • Certified Esthetician

Timeline

Service Manager

Golden Corral Buffet And Grill
06.2022 - Current

Server Shift Leader

Golden Corral Buffet And Grill
05.2019 - Current

Server

Golden Corral Buffet And Grill
04.2018 - Current

Esthetician

Pueblo Community College

High School Diploma -

Centennial High School

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Samantha Madrid