Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Samantha Maldonado

Milwaukee

Summary

Experienced and passionate strategic leader with 15 years of proven success in creating, leading and executing a strong people-focused cultural change within Fortune 500 organizations. Proven results in transformational change and meaningful engagement. Enthusiastic about creating meaningful experiences that shift the dynamic, enabling individuals, teams, and organizations to thrive and deliver amazing results. Collaborative and transformational leader, serving as a disruptor and a catalyst for change, approaching problems with curiosity while creating sustainable and accessible solutions for the future and challenging the status quo to solve needs in new and relevant ways. Committed to unlocking potential to be bold, think big and inspire innovation. CORE LEADERSHIP QUALITIES

Change Management Strategic Framework Development Metrix, Analytics and Reporting Globally minded-locally focused Relationship and Community Builder Transformation Champion Trusted Advisor Lead through strategic Influence High EQ and Communications Manage with Courage Lead through Ambiguity Make space for diverse thinking

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Manager

Kohl’s Corporation
11.2020 - Current
  • Building and communicating a culture focused on belonging and access through education and action
  • Report directly to the Chief Diversity & Inclusion Officer
  • Champion internal and external DEIA strategy with executive leadership to build consensus, garner support, create urgency and close gaps throughout the organization to build and evolve an inclusive culture focused on our people, customer and community
  • Responsible for driving design, development, communication, delivery and analytics of DEIA programs to all levels of the business resulting in elevated levels of adoption across the enterprise
  • Led efforts for the first ever enterprise-wide DEIA survey to measure baseline scores for future comparison
  • Lead the efforts with the Talent Acquisition team to weave DEIA strategies into the TA function including experiential job descriptions allowing for more inclusiveness and consideration, onboarding programs that reflect the needs of employee and employer
  • Partner with local organizations to connect with a diverse talent pipeline
  • Manage national DEIA survey efforts through company-wide competitive analysis resulting in over a dozen awards that prompted increased recognition, exposure and improved results
  • Partner cross-functionally with Learning & Development, People Analytics, and HR Business Partners to expertly communicate and deliver engaging programs to leaders and employees
  • Deploy scalable DEIA solutions to deepen their knowledge and skills to better serve associates
  • Integrate advanced initiatives and insights for over 400 senior leaders managing their DEIA journey to coach and empower key stakeholders through influence, modeling and leading with inclusive behavior
  • Collaborate with key internal leaders and established BRGs to curate and deliver accurate messaging and company-wide Brave & Courageous series to over 9000+ associates.

Principal Partner

Pinpoint Solutions
10.2018 - Current
  • Professional services organization that developed and presented engaging and relevant content through various techniques to over 2,500 attendees including academia, corporate and non-profit organizations
  • Consulting and training topics include Cultural Competency and Humility, Imposter Complex, Design Thinking, Privilege, Leader Led Culture Conversations, Community Focus Groups, and Strategic Planning
  • National speaker, facilitator and moderator focused on inclusion, engagement, and personal/professional development
  • Empower local and national clients through robust, intentional and transformative coaching relationships that range from individual contributors to leaders across industry sectors
  • Create a learning development series for clients that include both my facilitated sessions and that of over 50 subject matter experts and community leaders to upskill and increase exposure of employees for improved retention, reflection and contribution
  • Design experiential human-centered working labs for a range of NPO and for-profit clients driving increased relevance and innovation.

Managing Director

Principal Financial
06.2019 - 11.2020
  • Recruited, trained, developed and motivated over 75 financial advisors contributing to the business center resulting in reaching a sales goal of $13M
  • Reported to the Senior Regional Managing Director
  • Directed leadership of the Talent Acquisition and onboarding process
  • Achieved 80% of new hires meeting milestones for first year production
  • Train and mentor other leaders in Talent best practices resulting in elevated levels of employee satisfaction and retention
  • Created a service focused leadership culture, cultural competency, and leading with integrity through constant accountability support and outreach to 75+ advisors
  • Selected as one of five for the national development team responsible for creating best in class strategic leadership framework, on-boarding structure and new leader training content
  • Collaborated with the Talent Development team to create and facilitate DEIA strategy and training for advisors and leaders including statewide DEIA strategy encompassing community and education partnerships and diverse recruitment opportunities
  • Co-created on-boarding & development strategy as the foundation for a nationwide cumulative training program for new and tenured leaders.

People Leader

Northwestern Mutual
07.2016 - 09.2018
  • Directly led a team of up to 18 people responsible for millions of dollars of productivity and new business through design thinking and change & Lean Management resulting in improved customer experience, execution and value
  • Created the organizational design of the Client Service Department that led to an inclusive and resourceful team supporting succession planning, training, stretch assignments, and mentorship
  • Improved employee engagement and NPS scores from -37 to +70 through dedicated leadership and strategic direction of over 30 team members
  • Led innovative technology systems transformation and strategy efforts that capitalized functionality to better serve clients resulting in a 40 percent decrease in completion time of work product
  • Improved employee burnout rate, saved on overtime budget costs and positively impacted client and user experience
  • Coached and developed a business unit of over 400+ employees to promote inclusion, self-awareness, and culture of accountability as Committee Chair – D&I “People Leader Strategic Resources.”

People Leader

Life Underwriting
12.2014 - 07.2016
  • Collaborated with leadership to effectively communicate strategic priorities and implement Lean Management, improved metric results and an instrumental growth thinking culture for over 200+ employees
  • Co-Led and implemented progressive improvement efforts focused on remarkable and inclusive customer experience with Executive Leadership via complex technology and process improvements
  • Implemented over $75K in financial savings through enterprising strategies & methods to address process efficiencies
  • Set the strategic direction and oversight for daily operational workflow, production metrics, and staffing needs that met Service Level Agreements for the department
  • Directed a cross-functional team focused on developing a new strategic workforce career path plan to create upskilling, job sharing, and talent optimization opportunities
  • Allowed for newer employees to have clear direction and defined measurement for high achievement.

Field Office Program Manager

Northwestern Mutual
01.2013 - 12.2014
  • Closely aligned with the Central Field Office Market which encompassed over 500+ Financial Representatives, 20 Managing Directors, and 11 Managing Partners to support improved performance, productivity, and succession planning
  • Robustly improved retention, productivity, and D&I engagement of the financial field system through implementing talent development, recruiting and incentive programs resulting in over 90 percent Financial Advisor retention in an 18-month period
  • Appointed as the owner of “Fastrack Academy, the Legacy and Marquee training program leading over 400+ financial representatives through a comprehensive/intensive training that resulted in significant improvement in retention, performance and productivity
  • Introduced best practices for sustained productivity to over 200 Financial Representatives, staff and leadership by developing and presenting customized strategic plans to improve communication within each practice, align priorities and segment services.

Education

Master of Business Administration -

Alverno College

Bachelor of Business & Management - undefined

Alverno College
2020

Skills

▪ Change Management

▪ Strategic Framework Development

▪ Metrix, Analytics and Reporting

▪ Globally minded-locally focused

▪ Relationship and Community Builder

▪ Transformation Champion

▪ Trusted Advisor

▪ Lead through strategic Influence

▪ High EQ and Communications

▪ Manage with Courage

▪ Lead through Ambiguity

▪ Make space for diverse thinking

Affiliations

Board of Trustees Alverno College 2021 - Present Founding Council Member GMC Racial Equity & Inclusion Committee 2021 - Present Board Member The Opportunity Center 2021 - Present Co-Chair Diversity Leadership Society, United Way 2021 - Present Board of Directors Milwaukee County Parks Foundation 2021 - Present Member TEMPO & Professional Dimensions 2021 - Present Board Member MobiliSE 2020 - Present Council Member/Ambassador VisitMilwaukee D&I Advisory Council 2014 – Present

Certification

  • Change Management Practitioner, Prosci

Timeline

Senior Manager

Kohl’s Corporation
11.2020 - Current

Managing Director

Principal Financial
06.2019 - 11.2020

Principal Partner

Pinpoint Solutions
10.2018 - Current

People Leader

Northwestern Mutual
07.2016 - 09.2018

People Leader

Life Underwriting
12.2014 - 07.2016

Field Office Program Manager

Northwestern Mutual
01.2013 - 12.2014

Bachelor of Business & Management - undefined

Alverno College

Master of Business Administration -

Alverno College

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