Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Samantha Mallicoat

Customer care
Mooresburg,TN
Samantha Mallicoat

Summary

  • Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

11
years of professional experience
1
Certification

Work History

CVS Caremark
Knoxville, Tennessee

Customer Care Representative
11.2023 - 06.2024

Job overview

  • Pharmacy benefit manager
  • Resolved customer complaints promptly and professionally.
  • Answered customer inquiries over the phone.
  • Assisted customers in navigating through website features and functions.
  • Delivered customer support to high call load each shift.
  • Attend one on one meetings and coaching
  • Perform Warm transfers
  • Perform medication overrides
  • Request electronic prior authorizations
  • Member services

Zaxbys
Morristown

Assistant Manager
12.2013 - 07.2023

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records.
  • Mentored team members to enhance professional development and accountability in workplace
  • Worked flexible schedule and extra shifts to meet business needs
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Performed cash, card and check transactions to complete customer purchases
  • Used POS system to enter orders, process payments and issue receipts
  • Conducted inventory counts
  • Managed opening and closing shifts

Education

Halls High School

Diploma
05.2010

University Overview

Skills

  • Staff Training
  • Assist Customers
  • Training and Development
  • Customer Service
  • Staff Supervision
  • Health and Safety Regulations
  • Complex Problem-Solving
  • Counting Money
  • Microsoft Dynamics
  • Payment Processing
  • Problem Resolution
  • Call Documentation
  • Attention to Detail
  • Calm and Professional Under Pressure
  • Inbound Call Management

Certification

  • Certified assistant manager, Zaxbys, -2013, 2023
  • Serv Safe certified, Jan 2023, 1/2028

Timeline

Customer Care Representative
CVS Caremark
11.2023 - 06.2024
Assistant Manager
Zaxbys
12.2013 - 07.2023
Halls High School
Diploma

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