Samantha Maloney
Cincinnati,OH
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Relief Manager
Waffle House
Hamilton, OH
10.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented operational processes designed to streamline workflow, improve efficiency, and reduce costs.
- Investigated incidents involving customers or staff members in order to determine root causes.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Managed day-to-day operations in accordance with established budgets and timelines.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to staff members in all departments while relieving senior managers.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Recruited and trained new employees to meet job requirements.
- Assisted with training and onboarding of sales associates in store operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Completed daily sales reports and analyzed metrics to identify trends.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Completed day-to-day duties accurately and efficiently.
- Counted and balanced cashier drawers.
- Conducted regular cash audits.
Sales Associate/Rockstar
Waffle House
Hamilton, OH
08.2017 - Current
- Worked with fellow sales team members to achieve group targets.
- Greeted customers to determine wants or needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Monitored temperatures of prepared food and cold-storage areas.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
LPN
Mercy Health Urgent Care
Maineville, OH
01.2020 - 08.2022
- Administered medications according to provider orders and documented administration properly in EMR system.
- Communicated and collaborated with healthcare team and patient to identify and meet physical, emotional, and spiritual needs.
- Assisted with minor medical procedures such as suturing lacerations, splinting of fractures, administering injections, and performing EKGs.
STNA/LPN Field Nurse
Meadowbrook Care Center
Montgomery, OH
12.2015 - 09.2018
- Provided basic patient care, including bathing, dressing and grooming.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Demonstrated respect for patient rights and privacy while providing care services.
- Administered medications, tracked dosages and documented patient conditions.
Education
Associate of Science - Practical Nursing
Brown Mackie College
Cincinnati, OH05-2016
High School Diploma -
Lakota East High School
Liberty Township, OH05-2013
Skills
- Staff Supervision
- Operations Oversight
- Incident Reports
- Compliance
Timeline
Relief Manager
Waffle House
10.2023 - Current
LPN
Mercy Health Urgent Care
01.2020 - 08.2022
Sales Associate/Rockstar
Waffle House
08.2017 - Current
STNA/LPN Field Nurse
Meadowbrook Care Center
12.2015 - 09.2018
Associate of Science - Practical Nursing
Brown Mackie College
High School Diploma -
Lakota East High School
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