Samantha Marquez
Lyons,OR
Summary
Self-motivated leader with proven expertise in operational efficiency and complaint resolution, honed at Pizza Ranch and Iowa State Bank & Trust. Excelled in shift leadership and team motivation, enhancing customer satisfaction and streamlining processes. Skilled in both verbal and written communication, reliably achieving and surpassing goals.
Overview
5
5
years of professional experience
Work History
Shift Leader
Pizza Ranch Buffet
Orange City, IA
11.2019 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift, with both staff and customers.
- Monitored employee performance to ensure closing procedures are done well and efficiently.
- Assisted in training new employees on shift operations and expectations.
- Maintained an organized work environment by delegating tasks to staff as needed.
Customer Service Representative
Iowa State Bank & Trust
Orange City, IA
03.2023 - 02.2024
- Performed tasks such as submitting Canadian checks promptly, ordering checks for customers, and generating end of day reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
MOC-Floyd Valley High School
Orange City, IA05-2022
Accounting
Northwest Iowa Community College
Sheldon, IASkills
- Complaint resolution
- Shift leadership
- Team motivation
- Strong verbal and written communication
- Operational Efficiency
- Reliability
References
References available upon request.
Timeline
Customer Service Representative
Iowa State Bank & Trust
03.2023 - 02.2024
Shift Leader
Pizza Ranch Buffet
11.2019 - Current
High School Diploma -
MOC-Floyd Valley High School
Accounting
Northwest Iowa Community College
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