Samantha Marquez
HARLINGEN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Manager
T-Mobile USA
Mission
10.2003 - 04.2026
- Led customer service team to enhance client satisfaction and resolve issues.
- Developed training programs for new staff to improve service quality.
- Managed customer inquiries through multiple channels, ensuring timely responses.
- Analyzed customer feedback to identify trends and implement improvements.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored phone calls to provide feedback and coaching.
Sandwich Artist
SUBWAY®Restaurants
Corpus Christi
01.2002 - 08.2003
- Prepared and assembled sandwiches according to customer specifications and preferences.
- Maintained cleanliness and organization of food preparation areas and equipment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Bachelor of Arts - Psychology
Texas A&M University
College Station, TX 04.1998 - 12.2002
Skills
- Customer service
- Team leadership
- Customer feedback analysis
- Customer relationship management
- Training development
- Effective communication
- Time management
- Adaptability to change
- Metric tracking
- Call center management
- Escalation handling
- Call monitoring
- Quality assurance
Affiliations
- Advid baker I like learning new recipes and making changes to make them my own.
Accomplishments
- Helped create an in company service review that went from local to company wide. Called BeRreal. Anonymous feedback for leaders and support staff, to help bridge gaps in productivity and moral.
Timeline
Customer Service Manager
T-Mobile USA
10.2003 - 04.2026
Sandwich Artist
SUBWAY®Restaurants
01.2002 - 08.2003
Bachelor of Arts - Psychology
Texas A&M University
04.1998 - 12.2002