Samantha Marshall
Paw Paw,MI
Summary
Collaborative team player with strong organizational skills, seeking and maintaining a full-time position that will challenge me as a professional while utilizing my interpersonal skills, time management skills, and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Pharmacy Service Representative
CVS Specialty Pharmacy
08.2021 - Current
- Maintained multiple trackers to organize and record trainings, attendance, quality assurance scores, and project data.
- Assist in the management of multiple projects including deep diving to determine why patient orders were delayed, assisting with Biosimilar patients to ensure the transition from Humira was smooth and seamless, time analysis to assist with production expectations, etc.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased team productivity by collaborating closely with colleagues and supporting their needs.
- Streamlined prescription processing by efficiently utilizing pharmacy software systems and maintaining accurate records.
Licensed Pharmacy Technician
Paw Paw Village Pharmacy
07.2019 - 08.2021
- Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
- Enhanced patient care by accurately filling prescriptions and verifying medication dosages.
- Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Licensed Pharmacy Technician
Ascension Woodbridge Pharmacy
10.2015 - 08.2019
- Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
- Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
- Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
- Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
Licensed Pharmacy Technician
Ascension Borgess Outpatient Pharmacy
11.2011 - 10.2015
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
Education
Associate of Applied Science - Marketing
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Active Listening
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Problem Resolution
- Administrative and Office Support
- Policies and Procedures Adherence
- Document and Records Management
- Effective Problem-Solving
Timeline
Pharmacy Service Representative
CVS Specialty Pharmacy
08.2021 - Current
Licensed Pharmacy Technician
Paw Paw Village Pharmacy
07.2019 - 08.2021
Licensed Pharmacy Technician
Ascension Woodbridge Pharmacy
10.2015 - 08.2019
Licensed Pharmacy Technician
Ascension Borgess Outpatient Pharmacy
11.2011 - 10.2015
Associate of Applied Science - Marketing
Kalamazoo Valley Community College
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