Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Marshburn

Chesapeake,VA

Summary

Proven server at Longhorn Steakhouse, adept in multitasking and maintaining high-quality service during peak hours. Excelled in guest engagement and POS system management, enhancing dining experiences and fostering repeat business. Skilled in cash handling and teamwork, consistently achieving efficient workflow and customer satisfaction. Demonstrated exceptional hospitality service expertise, contributing to a positive and professional dining atmosphere.

Overview

2
2
years of professional experience

Work History

Server

Longhorn Steakhouse
Virginia Beach, VA
07.2021 - 02.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Texas Roadhouse
Chesapeake, VA
11.2019 - 03.2020

Exhibited exceptional multitasking by handling several tables at once efficiently.

Worked at POS system to place orders and manage bills.

Collaborate it with team members during busy shifts.

Education

GED -

Oscar Smith High School
Chesapeake, VA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Professional appearance
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Supply restocking
  • Suggestive selling
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Upselling techniques
  • Positive guest interactions
  • Positive and professional

Timeline

Server

Longhorn Steakhouse
07.2021 - 02.2022

Server

Texas Roadhouse
11.2019 - 03.2020

GED -

Oscar Smith High School
Samantha Marshburn